Emily Crawford
Rock Hill
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
3
3
years of professional experience
Work History
Universal Banker II
Truist Bank
09.2023 - Current
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Opened, closed, and updated accounts for customers.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Educated customers on features and benefits of banking products and services.
- Executed wire transfers, stop payments and account transfers.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
General Service Leader
Lowes Foods
03.2023 - 07.2023
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Managed store cash office and handled armored truck delivery
- Processed refunds, returns, and exchanges
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
Cashier
Walmart
09.2022 - 03.2023
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
No Degree -
Furman University
Greenville, SCHigh School Diploma -
York Comprehensive Highschool
York, SC06-2021
Skills
- Branch operations
- Financial advice
- Customer service
- Documentation skills
- Follow-up skills
- Cash management
- Team collaboration
- Self-motivated nature
- Teller background
- Cross-selling and partner referrals
Timeline
Universal Banker II
Truist Bank
09.2023 - Current
General Service Leader
Lowes Foods
03.2023 - 07.2023
Cashier
Walmart
09.2022 - 03.2023
No Degree -
Furman University
High School Diploma -
York Comprehensive Highschool
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