Emily Flock
Columbia
Summary
Detail-oriented marketing and communications professional with a proven track record in corporate marketing, benefits communication, social media strategy, and content development. Expertise in researching, writing, editing, and producing clear, audience-focused communications across digital and print platforms. Demonstrated ability in cross-functional collaboration, ensuring brand consistency, compliance review, and effective analytics tracking. Strong foundation in AP-style writing, complemented by a Bachelor's degree in Public Relations, enhances the ability to deliver impactful messaging that resonates with diverse audiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Marketing Services Representative
Companion Life
2025.06 - Current
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Coordinated marketing campaigns utilizing CRM tools to track engagement and improve outreach effectiveness.
- Collaborated with cross-functional teams to ensure brand consistency across all marketing materials.
- Implemented feedback mechanisms to refine service offerings based on customer insights and preferences.
- Assisted in training new staff on marketing systems and best practices for client interaction.
- Developed long-lasting relationships with key clients by providing exceptional customer service and support.
- Generated reports to support development and implementation of marketing plans.
Marketing Services Assistant
Companion Life
2023.07 - 2025.06
- Quality checked assigned new business cases for customer and agent error.
- Keyed individual member data to be uploaded into Salesforce.
- Supported Marketing Services Representatives and management in the processing of sold cases and voluntary products.
- Created customized benefit summaries for businesses and received compliance approval prior to submitting them to their assigned agent.
- Monitored Companion SWAG closet and notified management when restocks were needed.
- Trained with Marketing Services Representatives to work an assigned caseload.
- Created customized PowerPoints for AVP to educate on complex benefits.
- Created four new templates for Companion’s benefit summaries that consolidated the different benefit options into single documents for easier consumer understanding.
Marketing Intern
Smith, Born, Leventis, Taylor & Vega LLC
2022.08 - 2023.07
- Developed and launched digital content for the firm’s social media accounts to include interest items such as “Pet of the Week” and numerous non-profit activities.
- Pro-actively participated in weekly team meetings and contribute to brainstorming ideas, which have included discussions and development of engagement activities for partners of the firm.
- Supported the marketing manager with any tasks as assigned.
- Took part in formal and informal training opportunities.
- Coordinated and successfully organized a wide variety of events including securing and managing volunteers and overseeing activities for golf outings and 5ks, for internal and external firm events.
- Recruited and managed volunteers for any out-of-office events.
- Supported members of the firm to include the COO with research and other miscellaneous efforts when needed.
- Took the leader role when the marketing manager was unavailable.
- Participated in the creation and editing of impact videos for use in court proceedings.
- Monitored social media usage and feedback to improve or enhance engagement.
- Sought out opportunities for more community involvement via non-profit efforts.
- Responsible for sending birthday, sympathy, or celebration cards to clients.
Runner
Smith, Born, Leventis, Taylor, & Vega LLC
2022.02 - 2023.07
- Coordinated printing, copying and scanning of documents daily.
- Handled filing and records-keeping duties by ensuring that all information is handled in a secure and confidential manner.
- Performed data entry duties by entering important information in office data and checking it for accuracy.
- Received and distributed mail to intended recipients within the office.
- Responsible for photocopying of checks and legal documents for records.
- Traveled to courts and other law offices to obtain and deliver case-related materials.
Hostess
Ruth Chris Steakhouse
2021.05 - 2021.07
- Welcomed and seated guests, ensuring optimal dining experience and efficient table turnover.
- Coordinated reservations and managed waitlists to enhance customer flow during peak hours.
- Communicated effectively with kitchen staff to relay special requests and dietary restrictions.
- Trained new hostesses on service protocols and customer engagement strategies.
Sales Consultant
Ultratan
2021.03 - 2021.05
- Maintained a clean, organized inventory and rotated new sunless tanning products.
- Anticipated customers needs and provided them with high quality service while upholding corporate standards and values to ensure customer satisfaction.
- Meticulously handled POS system transactions including credit cards, cash, exchanges, and refunds to ensure seamless and accurate cash flow.
- Cultivated strong relationships with clients, resulting in increased customer loyalty and repeat business.
Hostess
Old Mill Brewpub
2017.09 - 2019.08
- Implemented improvements in seating arrangements to maximize restaurant capacity and guest comfort.
- Maintained cleanliness and organization of the front-of-house area, enhancing overall ambiance.
- Developed strong rapport with regular patrons, fostering loyalty through personalized service.
- Assisted in managing special events by coordinating guest lists and optimizing seating plans.
Education
Bachelor of Arts - Journalism and Mass Communications, Public Relations, Retail
University of South Carolina
05.2023
Skills
- Verbal communication
- Excellent AP style writing skills
- Experienced in Microsoft Office
- Advanced knowledge of Hootsuite
- Proficient with Canva Pro
- Proficient with Qualtrics
- Proficient with Constant Contact
- Time management
- Strategic planning
- Scheduling
Certification
- HubSpot Content Marketing
- Quintly Free Social Media Analytics Course
- Muck Rack Fundamentals of social media
- Google Analytics for Beginners
- HubSpot Social Media Marketing
Timeline
Marketing Services Representative
Companion Life
2025.06 - Current
Marketing Services Assistant
Companion Life
2023.07 - 2025.06
Marketing Intern
Smith, Born, Leventis, Taylor & Vega LLC
2022.08 - 2023.07
Runner
Smith, Born, Leventis, Taylor, & Vega LLC
2022.02 - 2023.07
Hostess
Ruth Chris Steakhouse
2021.05 - 2021.07
Sales Consultant
Ultratan
2021.03 - 2021.05
Hostess
Old Mill Brewpub
2017.09 - 2019.08
Bachelor of Arts - Journalism and Mass Communications, Public Relations, Retail
University of South Carolina