Emily Fullmer
Fort Mill
Summary
Results-driven professional with over 15 years of experience in fostering strong connections between healthcare providers and connecting patients to high-quality care. Skilled in leading high-performing teams to drive revenue growth and establish lasting partnerships with health system executives, referring physicians, employers, payers, and key industry stakeholders. Proficient in data analysis to guide strategic initiatives and enhance partner experience. Extroverted and enthusiastic about engaging with others, embracing new challenges, willing to travel nationally, and collaborate effectively. Passionate about applying excellent organization and communication skills to manage and lead teams, with a proven ability to handle multiple tasks effectively and efficiently in fast-paced environments while maintaining a goal-oriented approach to achieve results. Brings a positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
VP Business Development & Partner Success
Bend Health
03.2024 - 03.2025
- Established and maintained highly effective relationships with health system executives, physicians, practice management teams and key industry partners to drive growth, promote collaboration, and long-term success
- Developed innovative sales and marketing strategies to facilitate business expansion and exceed monthly quota targets
- Enhanced partner satisfaction and increased account retention and referrals by providing ongoing support through regular communication, addressing concerns, and providing customized solutions.
- Built high-performance teams through effective recruitment coupled with a strong team culture focused on collaboration and innovation
- Cross collaboration with marketing, operations, product, and clinical teams to provide and excellent partner/patient experience and ensure a seamless referral process for strategic partners
- Utilized data-driven decision-making processes to optimize partner success strategies based on performance metrics and client feedback analysis
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players
- Expanded market presence by attending industry conferences and networking events
Director of Market Development & Account Management
Talkiatry
01.2022 - 03.2024
- Built and managed the Market Development and Account Management teams at Talkiatry
- Implemented strategies to cultivate strong relationships and manage successful long-term partnerships nationally with health systems, employers, digital health partners, and referring providers to increase new patient appointments across all Talkiatry markets
- Aligned strategies with corporate objectives by developing custom dashboards, reports, and playbooks to track key performance indicators, aiding efficient decision-making processes and increased market share
- Fostered partnerships with health system executives and industry leaders, enhancing company's reputation and creating new business opportunities.
- Created infrastructure and directed implementation of post-sale workflows to Account Management team
- Led a high-performing team providing ongoing training and mentorship to ensure success
- Exceeded departmental goals by developing and executing strategic plans and performance metrics
- Collaborated cross-functionally with marketing, clinical, operations, and product teams nationally to enhance customer satisfaction, ensure high-quality service delivery, and maintain consistent message and experience
- Represented Talkiatry at national conferences and networking events to raise brand awareness and drive new growth opportunities
- Streamlined processes for efficiency, adopting new CRM tools and technologies
- Managed budgets effectively, ensuring optimal allocation of resources for maximum results
- Contributed to continuous improvement initiatives within the organization, sharing best practices and lessons learned from previous projects with colleagues
Network Engagement Account Manager
Quartet Health
12.2019 - 01.2022
- Managed top accounts with mental health providers in assigned markets
- Consistent high client satisfaction ratings while exceeding personal and team quotas
- Collaboration with payers and providers to meet Value Based Care metrics
- Daily contact with mental health providers via zoom, phone, email, and in-person visits to cultivate strong relationships and increase engagement, while providing product support to ensure client success
- Worked the full lifecycle of customer success. Implementation meetings and onboarding trainings with new providers, account management and growth.
- Analyzed data to understand performance gaps across the region (Looker)
- Collaboration with multiple teams across Quartet to provide exceptional customer service and patient care
- CRM data entry (Sales Force)
Director of Business Development
LifeStyle Medical Center
01.2018 - 07.2019
- Built the Business Development department at LifeStyle Medical Center.
- Responsible for creation and implementation of all marketing strategies including content and design, social media platforms, sales calls, communications, and event planning
- Daily F2F sales calls marketing five clinics and services to physicians and community providers across central NC, driving referrals, and ensuring long term, successful relationships with our clinics and community partners
- Responsible for all marketing strategies related to Employee Health. Marketing program to Insurance Brokers, HR managers, and Executives, while also working on-site logistics and being the main point of contact throughout the partnership
- Grew the corporate Employee Health program over 100% in my first year
- Collaboration with Registered Dietitians, clinicians, and senior leadership to establish and manage KPIs
- Responsible for market strategy presenting to physicians, corporations, and community partners to cultivate relationships and promote company growth
- Served as a point of contact for the community for inquiries and solutions
- Monthly participation in Health and Business Expos to promote services and recruitment of new employees
- Managed Patient Liaisons and call center for all clinics
Senior Community Liaison
Monarch Mental Health and Human Services
06.2014 - 10.2016
- Account management, sales calls marketing programs to physicians, DSS and judicial professionals, schools, hospitals, and community providers across NC
- Built the referral marketing program and Liaison team at Monarch. Responsible for the strategic development, implementation, success, and evaluation of the referral marketing program
- Collaboration with Development team members to build and strengthen community partnerships
- Created a referral database to track daily referrals across the state
- Served as a point of contact for the community for inquiries and solutions
- Participated in Health and Business Expos to promote services and volunteer opportunities
- Participated in community meetings and local fundraising events
- Managed Community Liaisons across the state
- Managed Referral Coordinator for state wide residential beds
- Completed daily and monthly reports
Community Liaison/Marketing Representative
Strategic Behavioral Center
09.2012 - 06.2014
- Daily F2F sales calls marketing hospital programs to mental health providers, schools, hospitals, and physicians serving children and adolescents across thirty counties in North Carolina
- Averaged 45% of the monthly referral calls for Acute and PRTF programs
- Lead daily tours, and in-services for parents, school administrators, and health care professionals
- Created marketing materials including: brochures, flyers, and website
- Worked with Senior Leadership team to negotiate commercial insurance contracts
- Attended state and local leadership meetings on a weekly basis to build strategic partnerships and keep the community updated on services provided
Lead Teacher
Primrose School at Westlake
06.2008 - 06.2010
- Created and implemented daily lesson plans
- Maintained a stimulating environment with a focus on developing positive social skills
- Enhanced students reading, writing, and math skills
- Conducted parent/teacher conferences
Medical Billing Specialist
Horizon Laboratory
03.2008 - 10.2008
- Worked with the owner, and Billing and Human Resource managers to finalize administrative procedures
- Daily customer service duties
- Posted personal and insurance payments
- Worked denial of claims
- Prepared and provided weekly accounts receivable reports to manager
- Assisted manager in weekly completion of accounts payable and payroll
- Worked collection accounts as needed
Teaching Assistant
Lincoln Intermediate Unit 12
09.2007 - 03.2008
- Supervision and progress monitoring of exceptional children
- Enhanced students’ development by designing and following Individual Education Plans (IEP)
- Clinical work with parents, occupational and physical therapists, school psychologists, and preschool administrators
- Provided and received feedback in monthly team IEP meetings
Behavioral Health Rehabilitation Services Administrator
Pennsylvania Counseling-Children Services
11.2006 - 09.2007
- Supervised 10-20 Therapeutic Staff Support
- Case management
- Worked as a community liaison coordinating and leading daily interagency meetings between therapists, school administrators, insurance companies, and parents
- Scheduled quarterly psychological evaluations
- Administered new client intakes
- Specialized treatments targeting symptoms of various childhood mental health disorders
- Clinical work with exceptional children and their families in the home and school, wrap around services
- Worked closely with master level therapists to create and implement behavior treatment plans
- Provided intervention strategies for parents and teachers of exceptional children, using Applied Behavior Analysis
- Kept monthly financial spreadsheet to track mileage, billable hours, expenses, and accounts payable.
Education
Bachelor of Arts Degree - Psychology
University of North Carolina Wilmington
Skills
- Leadership in partner engagement initiatives
- Results-driven, exceeding expectations
- Friendly, positive attitude
- Excellent communication
- Cross-department collaboration
- Revenue growth
- Data-driven decision making
- Long-term strategy development
- Account management expertise
- Relationship building
- Partner onboarding and retention
- CRM software proficiency
Timeline
VP Business Development & Partner Success
Bend Health
03.2024 - 03.2025
Director of Market Development & Account Management
Talkiatry
01.2022 - 03.2024
Network Engagement Account Manager
Quartet Health
12.2019 - 01.2022
Director of Business Development
LifeStyle Medical Center
01.2018 - 07.2019
Senior Community Liaison
Monarch Mental Health and Human Services
06.2014 - 10.2016
Community Liaison/Marketing Representative
Strategic Behavioral Center
09.2012 - 06.2014
Lead Teacher
Primrose School at Westlake
06.2008 - 06.2010
Medical Billing Specialist
Horizon Laboratory
03.2008 - 10.2008
Teaching Assistant
Lincoln Intermediate Unit 12
09.2007 - 03.2008
Behavioral Health Rehabilitation Services Administrator
Pennsylvania Counseling-Children Services
11.2006 - 09.2007
Bachelor of Arts Degree - Psychology
University of North Carolina Wilmington
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