Emily Hinds

Responsible for oversight of program admissions, bed capacity management, and utilization monitoring.

• Grew the department to include transportation, reception, financial counseling, and case management, creating a seamless patient experience and improving up-front care team collaboration.
• Maintained a track record of achieving results 10% above KPI metrics, driving operational excellence.
• Restructured department and processes to improve employee engagement/utilization, decrease patient wait times by 70%, and increase patient financial responsibility collection by 50% at admission.
• Analyzed admissions data to refine strategies and improve conversion rates.
• Implemented quality measures and cross-departmental collaboration to improve utilization by 30%.
• Collaborated with cross-functional teams to enhance admissions strategies and outreach efforts.
• Developed and implemented a comprehensive new hire orientation process aimed at improving employee satisfaction and retention.

Responsible for development, implementation, and monitoring of all training needs.

• Developed comprehensive training programs for staff onboarding and ongoing education.
• Designed and implemented collaborative workshops aimed at strengthening clinical skills and refining service delivery processes.
• Collaborated with leadership to assess training needs and align objectives with organizational goals.
• Implemented evaluation metrics to measure training effectiveness and improve content delivery.
• Developed Emerging Leaders Program to cultivate and support high-potential talent.
• Developed Leadership Bootcamp for intensive leadership training, aimed at improving competence and confidence of program leaders and service providers.
• Spearheaded the transition from in-person to virtual training events due to changing workplace conditions.
• Introduced innovative learning methods such as gamification to boost engagement and attentiveness during training sessions.

Responsible for account management and support of EMR clients.

• Developed and maintained strong client relationships to enhance customer satisfaction and retention.
• Developed LMS for end users to improve customer experience and competence.
• Developed policy manual and employee handbook.
• Led training and implementation initiatives for onboarding new clients and customers.

Responsible for oversight of all operational standards, compliance, and quality improvement as well as various strategic initiatives:

• Developed and implemented policies ensuring compliance with state and federal regulations.
• Analyzed and interpreted regulations across 7 states to develop compliant Policy and Procedure manuals.
• Developed Patient Handbook to improve transparency and engagement.
• Scaled organization from 9 sites to 35+.
• Oversaw cross-functional teams, fostering collaboration and optimizing service delivery models.
• Analyzed performance metrics to identify areas for improvement in patient care services.
• Built and implemented programming strategy and standards that supported enterprise mission, vision, and values.
• Developed and implemented compliance monitoring tools for program leaders and service providers to identify opportunities and risk areas.
• Key decision-maker for implementation and transition of EMR systems.

• Led regional initiatives to enhance patient care and operational efficiency across multiple treatment centers.
• Developed and implemented strategic plans to increase service accessibility for diverse populations.
• Oversaw compliance with regulatory standards, including state and federal regulations as well as CARF acceditation, ensuring adherence to best practices in behavioral health services.
• Conducted training sessions for staff on updated procedures and best practices, enhancing overall team competency.
• Managed cross-functional teams to drive performance improvements and foster a collaborative work environment.

• Led program development initiatives, enhancing treatment protocols and service delivery models.
• Managed cross-functional teams to ensure alignment with organizational goals and client needs.
• Developed strategic partnerships with community stakeholders to expand service outreach and access.
• Implemented data-driven strategies to improve patient outcomes and operational efficiency.
• Recruited and trained staff and volunteers to upgrade collective team skills.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Mentored team members for professional development, resulting in increased productivity and job satisfaction.