Emily Joyner
Lugoff
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Flight Attendant
PSA
Dallas
01.2026 - Current
- Ensured passenger safety during all phases of flight operations.
- Provided exceptional customer service to enhance passenger experience.
- Managed in-flight service, including food and beverage distribution.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Collaborated with crew members to maintain a safe cabin environment.
- Engaged in ongoing training to remain current on safety protocols.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Supported smooth takeoffs and landings by keeping passengers in compliance with flight regulations.
Insurance Agent
Progressive
01.2024 - Current
Insurance Customer Service Representative
Progressive
11.2023 - 01.2026
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Identified customer needs by asking questions and advising on the best solutions, helping them get a policy that fits their needs.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on insurance products and services relevant to their needs.
- Provided quotes on various types of insurance policies.
- Built trusted partnerships through open and interactive communication to earn positive customer feedback.
- Entered data into the computer to prepare documents and adjust accounts.
- Processed payments and resolved billing disputes.
- Verified accuracy of customer data.
- Provided detailed explanations of insurance coverage.
- Utilized CRM software to document customer interactions.
- Managed high-volume inbound and outbound calls to address customer inquiries.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Ensured compliance with company guidelines and policies.
- Monitored payments due from clients, and contacted clients with past due payments.
Co-Owner/Operator
Carolina Cuts Landscaping
Elgin
03.2011 - 11.2023
- Oversaw staffing levels, schedules, payroll processing, benefits administration, and employee relations.
- Maintained office organization to support efficiency.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Negotiated contracts with suppliers and vendors for goods or services at competitive rates.
- Organized promotional events, such as trade shows, to generate interest in the company.
Education
High School Diploma -
Chantilly High School
Chantilly, VASkills
- Licensed insurance agent
- Quotes and sales
- Client needs analysis
- Professionalism and ethics
- Data entry
- Interpersonal communication skills
- Verifying data accuracy
- Insurance processing
- Accuracy and attention to detail
- Critical thinker
- Emergency procedures
- Flight regulations
- Adult AED and CPR
- Safety procedures
Certification
Insurance Agent
Timeline
Flight Attendant
PSA
01.2026 - Current
Insurance Agent
Progressive
01.2024 - Current
Insurance Customer Service Representative
Progressive
11.2023 - 01.2026
Co-Owner/Operator
Carolina Cuts Landscaping
03.2011 - 11.2023
High School Diploma -
Chantilly High School