Emily McPhearson
Camden
Summary
Dedicated and detail-oriented professional with experience in customer service and healthcare support. Skilled in managing high-volume calls, scheduling, and maintaining patient confidentiality. Known for strong communication, multitasking, and problem-solving abilities. Seeking to bring organizational skills and compassionate service to a Medical Receptionist position.
Overview
2
2
years of professional experience
Work History
Medical Support Representative
Medical Transportation Management (MTM Health)
07.2025 - Current
- Assist patients and healthcare providers with transportation scheduling and medical service coordination.
- Verify insurance eligibility and ensure compliance with healthcare policies.
- Handle sensitive patient information in accordance with HIPAA standards.
- Provide empathetic and efficient customer support in a fast-paced environment.
Customer Service Representative
Teleperformance
01.2024 - 07.2025
- Managed high-volume inbound calls, providing accurate information and resolving issues efficiently.
- Developed strong communication and de-escalation skills while assisting diverse clients.
- Documented customer interactions and maintained accurate records.
- Built a reputation for professionalism, patience, and reliable service.
Education
High School Diploma or Equivalent -
Lancaster High School
Lancaster, SCSkills
- Patient Scheduling & Appointment Management
- Medical Terminology (basic)
- HIPAA Compliance & Confidentiality
- Call Center & High-Volume Phone Support
- Electronic Health Record (EHR) Familiarity
- Insurance Verification & Benefit Coordination
- Customer Service & Conflict Resolution
- Data Entry & Office Administration
Websites
Additional Information
Proficient with Microsoft Office Suite (Word, Excel, Outlook), Adaptable to new medical office software and scheduling systems, Strong organizational and interpersonal skills
Timeline
Medical Support Representative
Medical Transportation Management (MTM Health)
07.2025 - Current
Customer Service Representative
Teleperformance
01.2024 - 07.2025
High School Diploma or Equivalent -
Lancaster High School