Emily Quintana
Columbia
Summary
Versatile and dynamic, I honed customer service excellence and organizational prowess at Sully's Steamers. Fluent in English and Spanish, my leadership and problem-solving skills elevated team performance, ensuring efficient operations. My dedication to customer satisfaction and ability to multitask set me apart as a proactive professional. Highly motivated individual with a passion for excellent customer service. Possesses a strong work ethic and a team-player attitude. Well- versed in the hospitality and retail industries, with a focus on problem-solving and multitasking. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.
Overview
3
3
years of professional experience
Work History
Crew Member
Sully's Steamers
03.2021 - 08.2023
- Operated cash register accurately, processing transactions swiftly while handling cash responsibly.
- Learned menu items and promotions to effectively communicate offerings to customers.
- Assisted in stocking inventory and managing supplies to support daily operations.
- Followed safety protocols consistently, ensuring compliance with health regulations.
- Adapted quickly to new tasks and responsibilities in a fast-paced environment.
- Delivered excellent customer service by greeting and assisting patrons promptly.
- Collaborated with team members to efficiently fulfill customer orders during peak hours.
- Maintained cleanliness and organization of work area to ensure a welcoming environment.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Crew Member
Pink Mamas Ice Cream Shop
06.2020 - 08.2020
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
Education
Bachelor of Science - Neuroscience
University of South Carolina
Columbia, SC05-2026
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Customer engagement
- Self-discipline
- Interactive communication skills
- Flexible schedule
Accomplishments
- Skilled in customer service, working with children.
- Mature, focused, extroverted and team-oriented individual.
- Fluent in both English and Spanish.
- Received the Ultimate Raider Award on Varsity Volleyball in high school.
- Shift Leader at Sully's Steamers.
- Tau Sigma Honors Society.
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
Sully's Steamers
03.2021 - 08.2023
Crew Member
Pink Mamas Ice Cream Shop
06.2020 - 08.2020
Bachelor of Science - Neuroscience
University of South Carolina
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