Emily Rowan
Charleston
Summary
I am a determined individual bringing wealth of talent, creativity and passion to the table, with strength in both interpersonal and communication skills. I am dedicated to providing utmost service for my clients, ensuring the art of hospitality and human connection are thoroughly present and practiced. I am energetic and motivated to take on several tasks, and have worked with several people from around the world to obtain common goals and succeed in them.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Assistant Manager of Rooms Divison
The Charleston Place Hotel
01.2025 - Current
- Assisted in daily operations, ensuring smooth workflow and managing team schedules.
- Improved team productivity by coordinating tasks and streamlining processes.
- Supported management by implementing effective strategies for hotel guests.
- Enhanced guest satisfaction, resolving issues promptly and efficiently.
- Monitored employee performance to maintain high standards of service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Front Desk Supervisor
Charleston Place Hotel
01.2023 - 01.2025
- I hone my ability to thrive in fast-paced environments while maintaining an unwavering commitment to excellence and luxury service
- As a determined individual with a keen eye for detail, I have consistently exceeded guest expectations and upheld the highest standards of hospitality
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Top upseller of rooms for several months.
Front Desk Agent
The Charleston Place Hotel
07.2023 - 12.2023
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Server and Bartender
Dillard's Chophouse
01.2022 - 01.2023
- Server and bartender for Tuscaloosa, Alabama elevated dining restaurant with experience in consistent, quality service to restaurant patrons, including assistance with wine selection.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Law Clerk
Law Offices of Matthew D. Rifat, APC
01.2020 - 01.2021
- Law clerk for San Diego healthcare litigation law firm providing service in maintaining firm files, preparation of trial binders, and organization of administrative materials
- Developed a reputation for professionalism and reliability, frequently entrusted with sensitive information and high-stakes assignments.
- Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
Education
B.A. - Communications & Information Sciences, Global & Cultural Perspectives
University of Alabama
01.2022
Skills
- Customer service
- Conflict resolution
- Sales strategies
- Communication skills
- Leadership skills
- Problem solving
- Adaptability skills
- Verbal and written communication
Character
- Adaptable
- Conscientious
- Diplomatic
- Hard working
Timeline
Assistant Manager of Rooms Divison
The Charleston Place Hotel
01.2025 - Current
Front Desk Agent
The Charleston Place Hotel
07.2023 - 12.2023
Front Desk Supervisor
Charleston Place Hotel
01.2023 - 01.2025
Server and Bartender
Dillard's Chophouse
01.2022 - 01.2023
Law Clerk
Law Offices of Matthew D. Rifat, APC
01.2020 - 01.2021
B.A. - Communications & Information Sciences, Global & Cultural Perspectives
University of Alabama
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