Summary
Overview
Work History
Skills
Timeline
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Emily R. Williams

Emily R. Williams

Greenville,SC

Summary

Professional multi-unit operations leader with proven track record in optimizing regional processes and driving efficiency. Skilled in strategic planning, logistics management, and resource allocation. Strong focus on team collaboration and adaptability, ensuring seamless operations and consistent achievement of targets. Reliable, results-driven, and adept at navigating dynamic environments.

Overview

29
29
years of professional experience

Work History

Regional Operations Manager

Delta (Delta Sky Clubs)
06.2021 - Current
  • Designated territory Florida, Mid-Atlantic and Atlanta flagship markets
  • Oversight of 19 accounts
  • Proven success of guest satisfaction in all areas of oversight
  • Commitment to development of succession planning bench
  • Interprets and ensures compliance with policies, procedures and guidelines to promote their consistent application.
  • Focused on long term growth and guest experience enhancement through quality.
  • Manages strategic partnerships with multiple entities to ensure prompt attention to guest forward needs, new growth opportunities and future planning initiatives.
  • Added responsibilities of DEI and Corporate Security liaison

Resident District Manager of Dining Services

Chartwells Higher Education/Compass Group
10.2015 - Current
  • Daily operational management of 21 operations, 550 associates, and 18 million dollars in annual sales.

Sr. Director of Dining Services

Chartwells Higher Education/Compass Group
06.2012 - Current
  • Daily operational management of 7 operations, 120 associates, and 4.5 million dollars in annual sales.

District Manager

Chartwells Higher Education/Compass Group
12.2016 - 06.2021
  • Designated territory Atlanta to Pensacola
  • Oversight of 12 accounts totaling $45 Million in annual sales
  • Manage planning analysis and budget for district.
  • Interprets and ensures compliance with policies, procedures and guidelines to promote their consistent application.
  • Conducts operation audits of district units and designs improvements to improve financial performance and operational productivity.
  • Ensure consistent and fair administration of personnel policies.
  • Possesses strong strategic thinking skills, with an emphasis on delivering and measuring action plans.

Director of Operations - Regional Support

Chartwells Higher Education/Compass Group
08.2011 - 06.2012
  • Regionally supports 20+ accounts focused on business excellence through operational awareness and internal controls.
  • Loss prevention, internal and external communication skills development, systems implementation and new business growth.

Director of Operations

Levy Restaurants/Compass Group
09.2007 - 08.2011
  • Client and contract management of multi-unit management teams; mentoring and development of management team; menu design and planning; management of 10.4 million in annual sales, Company test and implementation site for new operational tools and field systems.
  • Responsible for the hiring, training, and daily management of 4k plus employees annually.

Director of Catering

Chartwells Higher Education/Compass Group
08.2005 - 09.2007

Premium Operations Manager

Levy Restaurants/Compass Group
04.1999 - 08.2005
  • Held six managerial positions during my tenure with Levy, not to include Assistant Director and Director of operations.
  • Regionally and operationally supported more than 8 national racetracks and participated in more than 100 NASCAR events, 5 Kentucky Derby's, 2 NHL Playoff games, International SARS event and was part of the San Antonio SPURS opening team.

Corporal - Structural and Hydraulic Helicopter Mechanic

United States Marine Corps
08.1996 - 04.1999
  • Marine management, training and military instruction of more than 2200 marines on Camp Pendleton CA.
  • Second position held as Morale Welfare and Recreation Liaison for 7 squadrons.
  • Implementation of individual squadron geedunks (retail snack outlets) to service and support the 23k plus Marine occupants of the air wing.
  • With the profits gained from the “snack shops”, my team organized family events for deployed Marines to include Holiday Parties, Easter Egg Hunts and Summer outings.

Skills

  • 21 years of dedicated service at Compass Group
  • Engaged leader with more than 28 years of food service experience, associate motivation, development and engagement
  • Results-driven director
  • Involved with contract negotiations, oversight of construction of new venues, planning stages, budgeting and forecasting
  • Collaboration with diverse vendor platforms
  • Strategic budgeting and annual business planning
  • Operational productivity
  • Strong interpersonal communication
  • Logistics coordination

Timeline

Regional Operations Manager

Delta (Delta Sky Clubs)
06.2021 - Current

District Manager

Chartwells Higher Education/Compass Group
12.2016 - 06.2021

Resident District Manager of Dining Services

Chartwells Higher Education/Compass Group
10.2015 - Current

Sr. Director of Dining Services

Chartwells Higher Education/Compass Group
06.2012 - Current

Director of Operations - Regional Support

Chartwells Higher Education/Compass Group
08.2011 - 06.2012

Director of Operations

Levy Restaurants/Compass Group
09.2007 - 08.2011

Director of Catering

Chartwells Higher Education/Compass Group
08.2005 - 09.2007

Premium Operations Manager

Levy Restaurants/Compass Group
04.1999 - 08.2005

Corporal - Structural and Hydraulic Helicopter Mechanic

United States Marine Corps
08.1996 - 04.1999

OTHER

  • Delta Chairmans Club Nominee (2 years)
  • Diversity and Inclusion Co-Chair – Compass Education Sector
  • Received 2 Navy and Marine Core Achievement Medals
  • Serve Safe through 2024
  • Foodservice Management Professional 2006
  • Compass Groups’ Project Readiness 2007
  • Levy Restaurants Top Gun 2010
  • Loss Prevention Officer 2011

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Emily R. Williams