Emily Sanders
Daniel Island,SC
Summary
Experienced healthcare administrator skilled in efficiently managing patient interactions and front-office tasks. Proficient in scheduling, record-keeping, and insurance verification with excellent communication skills. Known for reliability as a team member, adaptable to changing needs while consistently delivering results.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Sheperd Integrative Dermatology
02.2025 - 05.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient experience by maintaining clean, organized reception area.
- Fostered welcoming environment, greeting patients warmly upon arrival.
Medical Receptionist
Roper St. Francis Carolina Arrhythmia
06.2023 - 02.2025
- Coordinated patient scheduling, check-in, check out, and collecting payments
- Copied, logged and scanned supporting documentation into EMR via Epic
- Checked patient insurance, demographic and health history to keep information current
- Transcribed phone messages and relayed to appropriate personnel
- Organized paperwork such as charts and reports for office and patient needs
- Responded to patient requests via telephone and email
- Ensured patients' appointments remained on schedule by informing provider of arrival and any delays
- Managed and retrieved medical records while ensuring compliance with HIPAA regulations.
Barista/SHIFT SUPERVISOR
Starbucks
02.2019 - 04.2023
- Responsible for cash handling, safe verification and daily deposits
- Responsible for ordering and adjustment of food and supply orders utilizing IMS routine
- Led day-to-day activities of barista team and coordinates breaks for partners
- Prioritized drink requests while managing interruptions
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Controlled line and crowd with quick, efficient service
- Prepared coffee, cleaned dining areas, opened register and carried out other opening duties
- Maintained supply levels in counter and customer areas to meet typical demands
- Set and achieved goals for professional development, including handling cash disbursement to employees
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Maintained regular and consistent attendance and punctuality.
Fitness Sales Associate
Orangetheory Fitness
10.2018 - 04.2020
- Build strong relationships with members to promote health, wellness and available services
- Greet members/guests promptly and enthusiastically
- Conduct telephone inquiries/follow up and customer care calls
- Conduct studio tours for prospective members
- Maintained an organized and clean work environment
- Responsible for opening/closing studio
- Responsible for on-boarding and processing new customers.
Sales Associate
Cycle House
10.2018 - 04.2020
- Provided high level customer service and hospitality to clients
- Greeted members/guests promptly and enthusiastically
- Executeed Sales of first time rider experience and follow up
- Provided top of the line service for new and existing riders
- Maintained organized and clean work environment
- Responsible for opening/closing studio
- Assisted studio management in daily studio tasks and projects.
ASSISTANT DEPARTMENT MANAGER/Sales Associate
Nordstrom Rack
08.2015 - 12.2018
- Responsible for opening and closing store
- Recruited and trained new staff
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
- Provided excellent customer service to cultivate loyalty and satisfaction
- Issued receipts and processed refunds, credits, or exchanges
- Displayed merchandise by arranging in appealing and orderly way to boost sales
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Education
High School Diploma -
Wando High School
Mt. Pleasant, SC06.2012
Skills
- Exceptional Customer Service
- Teamwork and Collaboration
- Reliable and punctual
- Inventory Management
- Organizational/Computer Skills
- Operates Independently
- Sales and Recruiting
- Detail Attentive
Accomplishments
- Employee of the Month (Nordstrom)
- Perfect Attendance Award (Nordstrom)
Affiliations
- Ronald McDonald House - Charleston
- One 80 Place Shelter - Charleston
Timeline
Medical Receptionist
Sheperd Integrative Dermatology
02.2025 - 05.2025
Medical Receptionist
Roper St. Francis Carolina Arrhythmia
06.2023 - 02.2025
Barista/SHIFT SUPERVISOR
Starbucks
02.2019 - 04.2023
Fitness Sales Associate
Orangetheory Fitness
10.2018 - 04.2020
Sales Associate
Cycle House
10.2018 - 04.2020
ASSISTANT DEPARTMENT MANAGER/Sales Associate
Nordstrom Rack
08.2015 - 12.2018
High School Diploma -
Wando High School
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