Emily Sosa
Saint Stephen
Summary
Offering positive and welcoming demeanor well-suited for customer interactions and service roles. Brings ability to quickly learn and adapt to front of house operations with manners and respect. Ready to maintain a welcoming atmosphere with a strong focus on guest experience and operational efficiency.
Overview
2
2
years of professional experience
Work History
Front of House Employee
The Drizzled Pear
Charleston, SC
02.2026 - Current
- Maintained cleanliness and organization of dining rooms, improving customer experience.
- Handled customer complaints, providing prompt and respectful service.
- Maintained a clean and welcoming environment for guests, adding to positive experiences.
- Handled high-pressure situations with grace, maintaining service standards even during difficult shifts.
FOH Team Member
BKeDShop
Nexton, Summerville, SC
06.2025 - 11.2025
- Maintained cleanliness and organization of front-of-house areas to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Adapted quickly to changing priorities during peak hours, ensuring smooth operations.
- Greeted customers warmly upon arrival, setting a welcoming tone for their experience.
- Answered customers' dietary questions, recommended items on the menu, and recorded order information.
- Handled cash transactions accurately.
- Reset tables between guests by restocking low items and wiping down surfaces.
Team Member
Chick-fil-A
Rivers Avenue, North Charleston, SC
11.2023 - 12.2024
- Provided exceptional customer service in a fast-paced environment, ensuring customer satisfaction with each interaction.
- Assisted team members during peak hours to maintain workflow and service speed.
- Trained new employees on multiple positions and customer service practices.
- Managed inventory levels by monitoring stock and notifying supervisors of shortages.
- Collaborated with team to enhance overall efficiency during busy shifts.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by working quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Education
St. John’s Christian Academy
Moncks Corner, SC05-2027
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Positive demeanor
- Team collaboration
- Phone etiquette
- Cash handling proficiency
- Attention to detail
- Basic math
- Foreign language skills
- Conflict resolution
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Front of House Employee
The Drizzled Pear
02.2026 - Current
FOH Team Member
BKeDShop
06.2025 - 11.2025
Team Member
Chick-fil-A
11.2023 - 12.2024
St. John’s Christian Academy