Emily Sturdivant

- Addressed guest concerns and complaints about memberships and gym equipment.

- Supervised gym activity during the night shift until close.

- Marketed and sold gym memberships to guests, as well as gave tours of the gym.

- Kept gym floor, bathrooms, and workout rooms cleaned, and stocked with towels/ cleaners.

- Ensured building was empty of guests, clean, and lights were shut off before locking up at the end of my shift.

- Greeted and escorted customers to their assigned tables, and seated between 300-500 people per shift.

- Coordinated with waitstaff, kitchen, and managers to ensure restaurant ran smoothly, and customers were satisfied.

- Addressed customer complaints and concerns efficiently.

- Coordinated waitlists of over 40 parties each shift.

- Monitored a swimming pool, lockers, and bathrooms to ensure a clean and safe environment.

- Provided customer service and enforced safety regulations.

- Completed 60 hours of lifeguard training, including CPR certification, life saving procedures, and physical stamina tests.

- Tested pool environment for proper chemical and environmental requirements.