Emily Wrigley
Greenville
Summary
Dedicated Adoption Counselor Lead with expertise in animal assessments, customer education, and advocacy for responsible pet ownership. Committed to enhancing adoption experiences through collaboration and problem-solving.
Overview
5
5
years of professional experience
Work History
Adoption Counselor Lead
Greenville Humane Society
Greenville
07.2023 - Current
- Educated potential adopters on animal care and responsible pet ownership, enhancing adoption readiness.
- Conducted assessments of animals to match them with suitable families.
- Facilitated meet-and-greets between pets and prospective adopters.
- Collaborated with veterinary staff to ensure animals' health and wellness needs were met.
- Developed and maintained accurate adoption records and documentation systems.
- Resolved adopter concerns regarding pet behavior or health issues, ensuring successful placements.
- Advocated for awareness of available resources for prospective adopters, increasing informed adoption decisions.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated with diverse teams to align strategies and tasks.
- Conducted assessments to identify behavioral issues and appropriate strategies.
Pet Host Lead
Pet Suites
Greenville
03.2021 - 07.2023
- Managed reservations and organized schedules to optimize pet boarding services.
- Ensured cleanliness and safety of common areas and pet facilities.
- Conducted daily check-ins on pets to monitor their well-being and behavior.
- Coordinated with staff to ensure seamless operations during peak times.
- Promoted safety protocols for both pets and guests in the facility environment.
- Delivered exceptional customer service by proactively anticipating guest needs.
- Took reservations over phone and in person.
- Assisted groomers in preparing animals for grooming sessions.
- Executed pet bathing and drying procedures with attention to detail and care.
Vet Receptionist/Vet Technician Assistant
Haywood Road Animal Hospital
Greenville
10.2020 - 03.2021
- Managed incoming calls, delivering accurate information and assistance to enhance client experience.
- Provided exceptional customer service during all interactions, fostering positive relationships with clients and team members.
- Coordinated communication between clients and veterinary staff to ensure clear understanding and timely care.
- Assisted veterinarians by preparing examination rooms for procedures.
- Scheduled appointments efficiently using practice management software.
- Maintained accurate patient records and updated information regularly.
- Processed payments and handled transactions with attention to detail.
Education
High School Diploma -
Schaumburg Christian School
Schaumburg, IL05-2017
Associate of Science - Veterinary Science
Greenville Technical College
Greenville, SCSkills
- Adoption advocacy
- Animal assessment
- Behavior evaluation
- Veterinary collaboration
- Records management
- Customer education
Timeline
Adoption Counselor Lead
Greenville Humane Society
07.2023 - Current
Pet Host Lead
Pet Suites
03.2021 - 07.2023
Vet Receptionist/Vet Technician Assistant
Haywood Road Animal Hospital
10.2020 - 03.2021
High School Diploma -
Schaumburg Christian School
Associate of Science - Veterinary Science
Greenville Technical College