Emma Lovin
Mount Pleasant
Summary
Proactive and goal-oriented professional with extensive experience as a Restaurant Hostess. Proven ability to enhance guest relations through exceptional customer service and strong multitasking skills. Recognized for effectively managing reservations and training new staff, contributing to a positive team environment and ensuring seamless dining experiences.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Tavern and Table
09.2023 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
Restaurant Hostess/ Busser
First Watch
11.2021 - 03.2023
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Completed daily side work and opening and closing duties without fail.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Education
No Degree - Psychology
University of South Carolina
Columbia, SC05-2028
Skills
- Problem-solving
- Customer service
- Team collaboration
- Strong multitasking
- Active learning
- Conflict resolution
- Guest relations
- Payment processing
- Social perceptiveness
Timeline
Restaurant Hostess
Tavern and Table
09.2023 - Current
Restaurant Hostess/ Busser
First Watch
11.2021 - 03.2023
No Degree - Psychology
University of South Carolina
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