Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma McDonlad

Seneca

Summary

Detail-oriented professional with experience in insurance and customer service. Skilled in resolving complaints and educating clients on coverage options. Aiming to leverage strong teamwork and collaboration skills to drive customer satisfaction and operational efficiency.

Overview

3
3
years of professional experience

Work History

Insurance Customer Service Representative

Joel Rice Allstate Agency
Seneca, SC
01.2026 - 07.2026
  • Educated clients on coverage options and policy details to support informed decision-making.
  • Resolved customer complaints promptly, improving overall service experience and retention.
  • Assisted customers with policy inquiries and claims processing to enhance satisfaction.
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Adapted quickly to changes in policies and procedures, enhancing responsiveness to client needs.
  • Collaborated with team members to streamline communication and improve workflow efficiency.

Front Desk Receptionist/Chiropractic Office Assistant

Jones Family Chiropractic
Seneca, SC
08.2025 - 12.2025
  • Provided exceptional customer service, addressing patient inquiries and concerns promptly.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed patient check-ins and appointments using electronic scheduling software.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained organized front desk area, ensuring a welcoming environment for visitors.

Barista

Farmhouse Coffee Exchange
Seneca, SC
07.2023 - 06.2025
  • Prepared high-quality coffee beverages, ensuring consistency and adherence to customer preferences.
  • Operated espresso machines and brewing equipment with precision to maintain product standards.
  • Engaged customers with knowledge of menu items, enhancing overall experience and satisfaction.
  • Assisted in training new baristas on beverage preparation techniques and customer service protocols.
  • Maintained cleanliness of workstations, ensuring compliance with health and safety regulations.
  • Managed inventory levels of coffee beans and supplies, minimizing waste through efficient stock rotation.

Education

High School Diploma -

Seneca Highschool
Seneca, SC

Cosmetology License -

Hamilton Career Center
Westminster, SC

Insurance Producer License -

American Professor

Skills

  • Customer service
  • Insurance terminology
  • Regulatory compliance
  • Policy compliance
  • Complaint handling
  • Client education
  • Organization
  • Teamwork and collaboration

Timeline

Insurance Customer Service Representative

Joel Rice Allstate Agency
01.2026 - 07.2026

Front Desk Receptionist/Chiropractic Office Assistant

Jones Family Chiropractic
08.2025 - 12.2025

Barista

Farmhouse Coffee Exchange
07.2023 - 06.2025

High School Diploma -

Seneca Highschool

Cosmetology License -

Hamilton Career Center

Insurance Producer License -

American Professor
Emma McDonlad