Detail-oriented professional with experience in insurance and customer service. Skilled in resolving complaints and educating clients on coverage options. Aiming to leverage strong teamwork and collaboration skills to drive customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Insurance Customer Service Representative
Joel Rice Allstate Agency
Seneca, SC
01.2026 - 07.2026
Educated clients on coverage options and policy details to support informed decision-making.
Resolved customer complaints promptly, improving overall service experience and retention.
Assisted customers with policy inquiries and claims processing to enhance satisfaction.
Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
Adapted quickly to changes in policies and procedures, enhancing responsiveness to client needs.
Collaborated with team members to streamline communication and improve workflow efficiency.
Front Desk Receptionist/Chiropractic Office Assistant
Jones Family Chiropractic
Seneca, SC
08.2025 - 12.2025
Provided exceptional customer service, addressing patient inquiries and concerns promptly.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Managed patient check-ins and appointments using electronic scheduling software.
Scheduled, coordinated and confirmed appointments and meetings.
Maintained organized front desk area, ensuring a welcoming environment for visitors.
Barista
Farmhouse Coffee Exchange
Seneca, SC
07.2023 - 06.2025
Prepared high-quality coffee beverages, ensuring consistency and adherence to customer preferences.
Operated espresso machines and brewing equipment with precision to maintain product standards.
Engaged customers with knowledge of menu items, enhancing overall experience and satisfaction.
Assisted in training new baristas on beverage preparation techniques and customer service protocols.
Maintained cleanliness of workstations, ensuring compliance with health and safety regulations.
Managed inventory levels of coffee beans and supplies, minimizing waste through efficient stock rotation.
Education
High School Diploma -
Seneca Highschool
Seneca, SC
Cosmetology License -
Hamilton Career Center
Westminster, SC
Insurance Producer License -
American Professor
Skills
Customer service
Insurance terminology
Regulatory compliance
Policy compliance
Complaint handling
Client education
Organization
Teamwork and collaboration
Timeline
Insurance Customer Service Representative
Joel Rice Allstate Agency
01.2026 - 07.2026
Front Desk Receptionist/Chiropractic Office Assistant
Insurance Customer Service Representative at Highmark Blue Cross Blue ShieldInsurance Customer Service Representative at Highmark Blue Cross Blue Shield