Emmanuella Hassan
La Passe
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Assistant Hotel Manager
La Digue Island Lodge
04.2019 - Current
- Oversee the hiring, orienting, and training of hotel staff
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Oversaw day-to-day operations of 87-room hotel with staff of 105 employees.
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, any staff issues etc
- Assist the Department Heads with administrative Duties
- Facilitated open lines of communication between staff members across various departments for smooth collaboration.
- Ensure SOP implementation in all departments
- Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization
- Liaise with the marketing staff to develop and implement strategies for increasing revenue
- Supervising the work staff and interacting with customers to ensure satisfaction
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
- Supervised team of 7 front desk agents and helped to resolve issues arising during shifts.
- Implemented successful strategies to increase customer satisfaction.
- Worked flexible hours across night, weekend, and holiday shifts.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Coordinated events and conferences, ensuring smooth execution of all logistical aspects.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
Sales and Guests Executive
Le Domaine de L'Orangeraie Resort and Spa
06.2016 - 12.2018
- Assist reservation in creating, modifying and processing bookings, No Shows and cancellation of individual and group bookings
- To ensure all guests queries are handled promptly and efficiently
- Opening and closing sales with local Destination Management Companies (DMCs) and OTAs
- Hosting visits and lunch and overnight stays
- Assist accounts with billing queries
- Carry out Duty Manager responsibilities twice weekly
- Managing rates and availability online
- Creating and renewal of contracts, offers and promotion
- Handle rosters and training of staff
Receptionist
Clayton Hotel Cardiff lane (Formerly Maldron Hotel Cardiff Lane)
06.2015 - 03.2016
- Provide customer care, check in and check out guest fo
- Foreign currency exchange, cash handling and processing refunds
- Welcoming and greeting tour groups on arrival and departure
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Assisting front office manager and supervisors in reservation queries
- Assisting reservations and restaurant team during busy periods
- Handled cash transactions and maintained sales and payments records accurately.
Hotel Management Trainee
Clayton Hotel Cardiff lane (Formerly Maldron Hotel Cardiff Lane)
06.2014 - 05.2015
- Teamwork
- Customer service
- Sales
- Leadership
- Handling conflict
- 4 months Reception training in:
- 6 months Reservation training in:
- 2 months Restaurant training in:
Front Office Agent Trainee
Raffles Hotels & Resorts
01.2013 - 06.2013
- Check out guests, update guest portfolios and registration cards, and provide customer care
- Foreign currency exchange and cash handling
- Concierge and operator duties and Liaise with tour operators
- Managing and running station and pass area
- Create Rota and cleaning schedule
- Order taking and billing for in villa dining
- Follow standard of operation in cleaning villas and do final inspection of rooms for arrival
- Coordinate Villa attendant and maintain daily reports
- Maintain end of month inventory and requisition
Education
Bachelor of Business Studies - International Hotel Management
Shannon College of Hotel Management
Shannon Airport, SHANNON CO CLARE, Ireland03.2015
Advance Diploma in Hospitality Management
Seychelles Tourism Academy
La Misere, 1303.2013
Skills
- Front Desk Management
- Reservations Management
- Food and Beverage Operations
- Property Management Systems
- Complaint Handling
- Staff Training and Development
- Adaptability and Flexibility
- Reliability
Personal Information
- Date of Birth: 07/07/90
- Nationality: Seychelloise
References
- Ms Rebekah Collie, Assistant Reservation Manager, Le Domaine de L'Orangeraie Resort and Spa, +248 4299999, reservation.manager@orangeraie.sc
- Mr Yannick Micock, Human Resource Consultant, +248 2510979
- Mr Jean Marie Moutia, Director of ACM & Associates , +248 2727701
Languages
Creole, English, French
Native language
English
Proficient
C2
French
Intermediate
B1
creole
Proficient
C2
Timeline
Assistant Hotel Manager
La Digue Island Lodge
04.2019 - Current
Sales and Guests Executive
Le Domaine de L'Orangeraie Resort and Spa
06.2016 - 12.2018
Receptionist
Clayton Hotel Cardiff lane (Formerly Maldron Hotel Cardiff Lane)
06.2015 - 03.2016
Hotel Management Trainee
Clayton Hotel Cardiff lane (Formerly Maldron Hotel Cardiff Lane)
06.2014 - 05.2015
Front Office Agent Trainee
Raffles Hotels & Resorts
01.2013 - 06.2013
Bachelor of Business Studies - International Hotel Management
Shannon College of Hotel Management
Advance Diploma in Hospitality Management
Seychelles Tourism Academy
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