Results-driven Technology Lead with extensive experience in CAT technology systems and telematics. Proven track record in managing software implementations and customer training, ensuring operational efficiency and enhanced customer satisfaction.
Overview
24
24
years of professional experience
Work History
Technology Lead
Blanchard Heavy Equipment
Columbia
12.2005 - 05.2026
Managed software implementations for heavy machinery monitoring and maintenance.
Managed quoting, installation, maintenance, and repair of CAT technology systems on CAT machines, as well as various other OEMs. These technologies include Product Link, CAT 3D Grade, Payload Monitoring, MineStar Terrain, MineStar Fleet, VisionLink Productivity, Driver Safety System, Command for Dozing, and Command for Excavation.
Managed small to large customer fleet installs of telematics systems, including point of contact, parts ordering and management, scheduling, installation, and customer follow-up.
Provided customer training and advisory for VisionLink.
Worked in a TC role, assisting and training other technicians in electrical and technology-based issues.
Mechanic
Butler Fleet Services
Spartanburg
01.2002 - 11.2005
Diagnosed mechanical issues in vehicles and equipment effectively.
Performed routine maintenance on fleet vehicles to ensure safety.
Repaired engines, transmissions, and drivetrains using specialized tools.
Education
Wood Products Technology
Haywood Community College
Clyde, NC
05-1986
Skills
CAT technology systems
Telematics systems
Technology integration
Attention to detail
Project management
Technical solutions
Certifications
Many Cat certifications and training through Caterpillar and Dealer Network