ENENI GREEN OKOROH
Port Glaud
Summary
Experienced Food And Beverage Supervisor with deeply-rooted attributes of service. Adept in both in-room dining, restaurants, minibars and events. A leader keen in multitasking, a team player and ability to work different shifts as well as working under pressure.
Overview
20
20
years of professional experience
Work History
In-Room Dining Supervisor
Constance Ephelia Resort
05.2018 - Current
- Improved communication between front desk, housekeeping, and kitchen staff for seamless order fulfillment and guest relations.
- Maintained a clean and organized work environment, adhering to strict hygiene standards and regulations.
- Conducted regular inventory checks, ensuring adequate stock levels for seamless service delivery.
- Continuously updated knowledge on industry trends and best practices through participation in professional development opportunities.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced guest satisfaction by ensuring timely delivery of in-room dining orders and maintaining high-quality presentation.
Chef DE Rang In-Room Dining
Constance Ephelia Resort
04.2016 - 01.2018
- Enhanced guest dining experience by providing attentive service and personalized recommendations.
- Improved team efficiency by assisting colleagues with table service and guest requests.
- Trained new staff on service protocols to maintain consistent guest experience.
- Increased guest satisfaction with prompt and courteous response to special requests.
Restaurant Host Trainee
Constance Ephelia Resort, Mahe, Seychelles
12.2014 - 01.2015
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Maintained an organized reservation system for efficient guest accommodation and minimized wait times.
- Answered customer questions about hours, seating, and menu information.
Telephone Operator (Internship Placement)
Transcorp Hilton Hotel, Abuja, Nigeria
11.2011 - 01.2012
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
Reception Executive
Universal Sodexho Nigeria Limited
09.2004 - 01.2009
Education
High School Diploma -
National Institute For Hospitality And Tourism
Abuja, Nigeria12.2012
Bachelor In Arts - Tourism Administration
Amity Institute For Higher Education
Mauritius01.2015
Skills
- Good communication skills
- Customer Service
- Product knowledge
- Hospitality industry experience
- Table setting
- Order management
- Special requests handling
- Food safety compliance
- Goal oriented
- Attention to detail
- Decision-making
- Employee motivation
- Training and mentoring
Accomplishments
- Achieved nominated employee of the month by assisting in managing In room dining outlet in absence of the manager accurately and efficiently.
References
George, Dolton, Assistant In-Room Service Manager, +2482520428, Constance Ephelia Resort
Timeline
In-Room Dining Supervisor
Constance Ephelia Resort
05.2018 - Current
Chef DE Rang In-Room Dining
Constance Ephelia Resort
04.2016 - 01.2018
Restaurant Host Trainee
Constance Ephelia Resort, Mahe, Seychelles
12.2014 - 01.2015
Telephone Operator (Internship Placement)
Transcorp Hilton Hotel, Abuja, Nigeria
11.2011 - 01.2012
Reception Executive
Universal Sodexho Nigeria Limited
09.2004 - 01.2009
High School Diploma -
National Institute For Hospitality And Tourism
Bachelor In Arts - Tourism Administration
Amity Institute For Higher Education
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