Enora Anicha Constance
Victoria
Summary
Driven professional with a track record of enhancing customer experience at Seychelles Parks and Gardens Authority, adept in accurate data entry and customer service. Leveraged critical thinking and computer proficiency to streamline ticketing processes, achieving a significant reduction in customer complaints. Demonstrates exceptional patience and a solution-focused approach, ensuring high standards of cleanliness and service at Viraf Apartments.
Overview
5
5
years of professional experience
Work History
Ticket Agent/cashier
Seychelles Parks and Gardens Authority
03.2024 - 08.2024
- Used ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Responded to customer inquiries related to services and promptly addressed issues or complaints.
- Managed cash transactions accurately, balancing daily sales reports to maintain financial integrity.
- Monitored ticket sales and provided detailed reports to management.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Provided skilled, timely and level-headed emergency response to customers on trail.
Housekeeper
Viraf Apartments
11.2019 - 01.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
Education
No Degree - General Studies
Beau Vallon
Beau Vallon, Seychelles12.2017
Skills
- Patience and Tolerance
- Accurate data entry
- Customer Service-Oriented
- Data Entry
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
Languages
creole
Native language
English
Advanced
C1
French
Upper intermediate
B2
swimming
I enjoy swimming and drawing as hobbies.
Timeline
Ticket Agent/cashier
Seychelles Parks and Gardens Authority
03.2024 - 08.2024
Housekeeper
Viraf Apartments
11.2019 - 01.2020
No Degree - General Studies
Beau Vallon
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