Enzo Henrique Fuelber
Florianópolis, Rua Douglas Seabra Levier, Apto 407A
Summary
Highly motivated professional with robust background in the lines of bussines of customer support, relations and services, experienced with multinational publics.
Overview
7
7
years of professional experience
Work History
Coordinator of Public Relations and Marketing
APV
10.2023 - 05.2024
- Supported successful events by maintaining clean and safe environments throughout their duration.
- Assisted in budget management for events, tracking expenditures and identifying cost-saving opportunities where appropriate.
- Cultivated strong relationships with Clients, securing high satisfaction and great sales results at events.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
Customer Support and Relations Specialist
Russian Export Center
05.2022 - 10.2023
- Provided assistance to customers and partners via chat and on-site events.
- Developed strong client relationships through consistent communication and attentive service.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Evaluated customer needs and feedback to drive product and service improvements.
Customer Relations Specialist
Hostinger
01.2022 - 05.2022
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Negotiated favorable outcomes between customers and the organization when resolving disputes or conflicts effectively.
- Coordinated with cross-functional teams to resolve product-related issues quickly, minimizing impact on customers.
Looking for New Opportunities
Porto Alegre, Rio Grande Do Sul, Brazil
09.2021 - 01.2022
SAP Rotation Program - Digital Transformation
SAP
08.2021 - 09.2021
- Served as a point-of-contact for external stakeholders, fostering strong relationships through effective communication skills.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
SAP Rotation Program - Customer Experience Manager
SAP
01.2021 - 08.2021
- Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Followed up with customers to offer additional support and check resolution satisfaction.
SAP Rotation Program - HR Directory and HRBP
SAP
04.2020 - 12.2020
- Introduced innovative training programs that enhanced skillset among staff members and improved overall performance levels within the organization.
- Oversaw talent acquisition efforts, ensuring alignment with company values and growth strategies.
- Developed comprehensive onboarding programs for new hires, improving retention rates and overall satisfaction.
- Established strong relationships with both employees and management teams, fostering a collaborative work environment.
- Provided support to dedicated HR programs to improve employee and manager work experience.
Event Host and Receptionist
Several Events
07.2019 - 04.2020
- Managed administrative logistics of events planning, event booking, and event promotions.
- Achieved seamless event execution by closely monitoring event timelines and proactively addressing potential issues.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Pre-Sales Executive - Customer Oriented
Da Cas Imoveis
03.2019 - 07.2019
- Prospected clients via phone calls, email, and on-site.
- Generated interest in products by delivering informative and engaging product demonstrations to potential clients.
- Managed ongoing businesses and maintained client relationships.
- Boosted customer satisfaction by addressing and resolving pre-sales inquiries promptly and professionally.
Customers and Partners Relations Specialist
Ghost Radios Broadcasting
08.2018 - 01.2019
- Developed strong client relationships through consistent communication and attentive service.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Monitored industry trends to adapt strategies accordingly.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Built and managed relationships with key clients and partners to drive growth.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Waiter
Mango's Restaurant
06.2018 - 08.2018
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Host and Waiter
Rotary International Events
07.2017 - 06.2018
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
Bachelor's Degree in International Relations - International Relations And Affairs
ESPM
Porto Alegre, RSRotary Youth Exchange Program Certificate -
Rotary Club Moscow East
Moscow, Russian FederationPre-Sales Capacitating Course -
Exact Sales Academy
Florianopolis, SCLinkedIn Academy - Time Management -
Online Course
LinkedIn Academy - Critical Thinking course -
Online course
GED -
Fisk Institute
Nao Me Toque, Rio Grande Do Sul, BrazilSkills
- Fluent in Portuguese, Spanish, English and Russian
- Client Relationship Building
- Multitasking and Organization
- Listening Skills
- Attention to Detail
- Excellent Communication
- Team Collaboration
- Customer Relationship Management
- Sales expertise
- Customer Service
Leadership Experience
Atlética ESPM, Vice President Board Member, Porto Alegre, RS, Brazil, 08/2020 to 10/2022
Coordinated a team of 20 people and hosted several sports events for the ESPM university during his mandate.
Timeline
Coordinator of Public Relations and Marketing
APV
10.2023 - 05.2024
Customer Support and Relations Specialist
Russian Export Center
05.2022 - 10.2023
Customer Relations Specialist
Hostinger
01.2022 - 05.2022
Looking for New Opportunities
Porto Alegre, Rio Grande Do Sul, Brazil
09.2021 - 01.2022
SAP Rotation Program - Digital Transformation
SAP
08.2021 - 09.2021
SAP Rotation Program - Customer Experience Manager
SAP
01.2021 - 08.2021
SAP Rotation Program - HR Directory and HRBP
SAP
04.2020 - 12.2020
Event Host and Receptionist
Several Events
07.2019 - 04.2020
Pre-Sales Executive - Customer Oriented
Da Cas Imoveis
03.2019 - 07.2019
Customers and Partners Relations Specialist
Ghost Radios Broadcasting
08.2018 - 01.2019
Waiter
Mango's Restaurant
06.2018 - 08.2018
Host and Waiter
Rotary International Events
07.2017 - 06.2018
Bachelor's Degree in International Relations - International Relations And Affairs
ESPM
Rotary Youth Exchange Program Certificate -
Rotary Club Moscow East
Pre-Sales Capacitating Course -
Exact Sales Academy
LinkedIn Academy - Time Management -
Online Course
LinkedIn Academy - Critical Thinking course -
Online course
GED -
Fisk Institute
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