Eric Adamczyk
Andrews
Summary
Results-driven professional prepared to bring blend of strategic vision and hands-on leadership to dynamic organization. Background includes managing multiple regions, driving operational improvements, and spearheading initiatives that align with company goals. Known for fostering team collaboration and consistently achieving results, with core skills in leadership and strategic planning.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Regional Manager
Midas Auto Service
01.2019 - 12.2023
- Championed cross-functional initiatives for enhanced employee engagement and retention.
- Negotiated contracts with vendors to secure beneficial terms and enhance profitability.
- Oversaw daily operations to ensure alignment with quality standards and customer satisfaction.
- Executed comprehensive business plans for increased market share and brand recognition.
- Championed organizational change for improved employee engagement and retention.
- Developed comprehensive business strategies by analyzing market trends and competitor activities.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
Regional Manager
Monro Muffler Brake & Service
01.2015 - 12.2019
- Championed cross-functional initiatives for enhanced employee engagement and retention.
- Negotiated contracts with vendors to secure beneficial terms and enhance profitability.
- Oversaw daily operations to ensure alignment with quality standards and customer satisfaction.
- Executed comprehensive business plans for increased market share and brand recognition.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Established and maintained operational standards for 11 locations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
- Boosted brand growth by devising strategic network and marketing tactics.
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
District Manager
Team Chevrolet Inc.
03.2013 - 12.2015
- Established operational benchmarks to monitor performance and quality.
- Aligned team objectives to organizational goals for cohesive direction.
- Fostered strong client relationships to drive repeat business and referrals.
- Streamlined operational processes for increased productivity and cost savings.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and community to establish long-term business growth.
- Implemented systems and procedures to increase sales.
- Prepared sales presentations for clients showing success and credibility of products.
- Communicated product quality and market comparisons by creating sales presentations.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Facilitated business by implementing practical networking techniques.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
- Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Coordinated with marketing to launch promotional campaigns, boosting customer engagement and sales.
- Drove regional performance metrics, setting and monitoring achievement goals for each district.
- Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
Store Manager
Monro Muffler Brake
02.2010 - 12.2013
- Established a welcoming atmosphere to encourage repeat business.
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Resolved customer complaints for improved store reputation and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Service Manager
Team Chevrolet Inc.
02.2007 - 10.2011
- Trained and guided team members for improved overall performance and morale.
- Achieved positive customer experiences with proactive communication and follow-up.
- Enhanced customer loyalty by developing personalized service strategies based on feedback.
- Identified root causes of recurring problems for long-term solutions and improvements.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Optimized resource allocation for enhanced service delivery and reduced wait times.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Enhanced safety protocols for service operations, resulting in reduction in workplace accidents and ensuring compliance with regulatory standards.
Master Technician
Chrysler Jeep Dodge
03.2002 - 10.2007
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
- Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
- Mitigated potential future issues by performing preventative maintenance tasks according to established schedules and guidelines.
- Stayed abreast of industry advancements by participating in ongoing training programs and obtaining relevant certifications.
- Attained high levels of customer loyalty by delivering exceptional results that exceeded their expectations for quality and timeliness.
- Maintained a safe working environment by adhering to company safety protocols and industry best practices.
- Optimized workflow efficiency by organizing the workspace for optimal access to tools, equipment, and parts needed for each job.
- Streamlined repair processes by implementing new diagnostic tools or techniques learned from professional development opportunities.
- Upheld brand reputation through adherence to manufacturer guidelines during all repairs, ensuring vehicles met required specifications.
- Demonstrated versatility as a Master Technician by handling a wide range of repair tasks across various vehicle makes and models.
- Increased customer satisfaction through providing timely and accurate repairs, maintaining a high standard of workmanship.
- Maintained accurate records of time and materials required to perform repairs and service.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
Education
ASSOCIATE DEGREE IN AUTOMOTIVE AND ART - Business Management
ALFRED STATE COLLEGE
Alfred, NY01-1992
Skills
- Operations
- Staff training and development
- Strategic planning
- Staff management
- Operational management
- Territory management
- Staff supervision
- Goals and performance
- Asset control
- Business development and planning
- Sales development
- Personnel management
- Operations management
- Sales and marketing strategies
Certification
- Automotive Service Excellence Certification (ASE)
Timeline
Regional Manager
Midas Auto Service
01.2019 - 12.2023
Regional Manager
Monro Muffler Brake & Service
01.2015 - 12.2019
District Manager
Team Chevrolet Inc.
03.2013 - 12.2015
Store Manager
Monro Muffler Brake
02.2010 - 12.2013
Service Manager
Team Chevrolet Inc.
02.2007 - 10.2011
Master Technician
Chrysler Jeep Dodge
03.2002 - 10.2007
- Automotive Service Excellence Certification (ASE)
ASSOCIATE DEGREE IN AUTOMOTIVE AND ART - Business Management
ALFRED STATE COLLEGE
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