Eric Fockler

Summary

Dynamic Toxicology Consultant and former Owner/President at ARCpoint Labs, driving operational excellence and customer satisfaction. Expert in program negotiation and implementation, achieving significant revenue growth while optimizing processes. Proven ability to analyze risks and develop tailored solutions, enhancing client outcomes and fostering strong relationships.

Overview

21

years of professional experience

3

Certifications

Skills

Risk assessment
Scientific communication
Program implementation
Process optimization
Cost analysis

Negotiation skills
Business presentation
Subject matter expert
Client rapport
Customer satisfaction

Work History

Toxicology Consultant

Self-emploed

Tega Cay

08.2023 - Current

Conducted drug tests following industry regulations and protocols.
Reviewed test results for accuracy and compliance with standards.
Analyzed data collected during drug testing process to identify trends or patterns that could indicate potential issues within the organization.
Conducted comprehensive assessments of client operations to identify improvement opportunities.
Developed tailored solutions to resolve client-specific challenges effectively.
Advised clients on strategic planning to enhance operational efficiency.

Owner/President

ARCpoint Labs of Rock Hill and South Charlotte

Rock Hill, SC and Charlotte, NC

11.2016 - 07.2023

Drove year-over-year growth between 4% and nearly 80% through strategic initiatives.
Achieved $800k revenue in CY21 by overcoming significant industry challenges.
Cultivated customer satisfaction by implementing comprehensive training and performance planning initiatives.
Directed staffing activities, including recruitment and terminations, to align workforce skills with business needs.
Reinforced workforce cohesion, significantly reducing turnover from previous ownership.
Streamlined operations in a complex industry, improving staff efficiency and service delivery.
Managed scheduling, payroll administration, compliance monitoring, and performance evaluations.
Delivered customized solutions while ensuring operational effectiveness and competitive pricing.

Category Development

Compass Group, NAD; Foodbuy

Charlotte

01.2015 - 11.2016

Achieved 10% year-over-year revenue growth through targeted strategies.
Negotiated with food suppliers to provide new programs which drove the revenue growth and cost reduction.
Executed cost reduction initiatives, increasing profitability for internal end users by 5-15%.
Managed roll-out and implementation of new programs across multiple manufacturers and sectors, engaging committed members.
Collaborated with a small team to generate more than $120M in annual revenue.
Oversaw income recognition process for category managers to ensure accuracy.
Conducted extensive ad-hoc analyses for program status investigation, growth potential assessment, compliance verification, and usage evaluation.
Extensive direct-to-supplier communication to communicate successes, opportunities and expectations.

Senior Business Systems Analyst

Lexmark International

Fort Mill

05.2005 - 09.2014

Coordinated with project managers and coordinators to ensure projects remained on schedule.
Presenting regular interval reporting to internal management as well as various customer functional groups, including upper-level management.
Reporting includes Service Level Agreement metrics, performance indicators and ad-hoc reporting requests, including intelligence on these measurements.
Continuous improvement reporting for existing processes to increase effectiveness and accuracy.
Ensured contractual obligations and reported on successes and improvement opportunities.
Led a team of up to 10 to achieve operational excellence exceeding established standards.
Oversaw daily operations of help desk team to improve service delivery.
Adjusted team workload based on priority tasks to maintain high operational standards.
Coordinated efforts between help desk team and internal departments.
Held weekly meetings with all team members to ensure focused support.
Presented key project outcomes and potential growth areas to senior leadership.
Acted as key escalation point for agent and customer concerns.
Collaborated with internal teams to identify improvement opportunities and created implementation plans.
Designed and wrote the 'Site Operations Manual' which outlines duties and procedures for all site activities.
Provided Customer Support relative to asset management and consumables management issues through phone and email interactions.
Maintain Asset Management for current devices to achieve contractual agreements.
Helped achieve a Service Level Agreement above 98%, the company objective.
Facilitated collaboration among various business units to ensure timely delivery of services and hardware to customers.

Education

Bachelor of Science - Managment

Winthrop University, Rock Hill, South Carolina

12.2009

Life Scholarship Recipient
Music Performance Scholarship Recipient

References

Available upon request

Certification

NDASA affiliation

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid

Salary Range

$90000/yr - $150000/yr

Timeline

Toxicology Consultant - Self-emploed