Eric Patterson
Hartsville
Summary
Experienced Field Service Technician skilled in telecommunications installation, network troubleshooting, and customer training. Proven ability to resolve technical issues efficiently and enhance customer satisfaction through effective support. Detail-oriented Field Service Technician with strong skills in telecommunications installation, network troubleshooting, and technical support. Committed to delivering exceptional customer training and service documentation.
Overview
11
11
years of professional experience
Work History
Field Service Technician
Spectrum Charter
Hartsville
10.2019 - 05.2024
- Installed and maintained telecommunications equipment at customer locations.
- Diagnosed and repaired service interruptions efficiently on-site.
- Collaborated with team members to improve service delivery processes.
- Provided technical support and training to customers after installations.
- Ensured compliance with safety protocols during all service operations.
- Documented service activities and repairs in company systems accurately.
- Responded promptly to emergency service calls outside regular hours.
- Assisted in troubleshooting complex network issues using diagnostic tools.
- Completed all necessary paperwork for service calls in a timely manner.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Drove and maintained company vehicle, keeping in peak condition.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Trained customers on equipment after installation.
- Observed field safety protocols to prevent injuries and accidents.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
- Operated hand tools and power equipment according to corporate safety procedures.
- Collaborated with team members to assess equipment performance needs.
- Analyzed equipment data to isolate and diagnose faults.
- Kept up-to-date knowledge of industry trends, regulations, safety standards.
- Explained and recommended service options to customers and detailed costs.
- Handled telephone support calls to determine issues and provide solutions.
- Monitored system performance remotely through data analysis methods such as telemetry readings.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Kept records of parts and equipment used in projects to update inventory.
- Completed scheduled appointments on time to drive quality service.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
Technical Support Representative
National On Demand
Timmonsville
02.2014 - 10.2019
- Trained customers on equipment use, setup procedures and troubleshooting strategies.
- Troubleshot and diagnosed systems using speed, ping and related tests.
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
- Used all tools, equipment and vehicles in safe and efficient manner to avoid injuries and mishaps.
Truck Driver
Prime Inc
01.2013 - 09.2013
- Completed efficient transfers at hubs and final destinations to keep routes on schedule.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Balanced materials, secured containers and verified weight limits of loads to avoid safety or compliance issues.
- Exceeded specific team goals, partnering with staff to share and implement best practices.
- Applied defensive driving and safety techniques to prevent accidents.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Inspected, serviced and maintained equipment on daily basis to achieve long-lasting performance.
- Sustained safety protocol, ensuring proper, cost-effective and safe handling of equipment and material usage.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Obtained and maintained proper delivery authorization and pickup documentation.
- Measured temperature of haul and refrigerated area of truck.
- Retained valid proof of insurance and registration in vehicle at all times.
- Maintained safe driving habits to protect property and general public on roadways.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Submitted daily mileage log with trip sheet, fuel, maintenance and delivery documentation.
- Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.
- Conducted preventative maintenance, checking gages, readings and fluid changes while executing truck cleans and completing advanced mechanical repairs.
- Hooked and unhooked trailers from tractor and converter dollies.
- Maintained records required for compliance with state and federal regulations.
- Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Education
Hartsville High School
Hartsville, SCSkills
- Telecommunications installation
- Network troubleshooting
- Service documentation
- Customer training
- Equipment maintenance
- Technical support
Timeline
Field Service Technician
Spectrum Charter
10.2019 - 05.2024
Technical Support Representative
National On Demand
02.2014 - 10.2019
Truck Driver
Prime Inc
01.2013 - 09.2013
Hartsville High School