Summary
Overview
Work History
Education
Skills
Timeline
Generic

ERIC PERALES

Myrtle Beach

Summary

Results-driven professional with a proven track record of success in sales, customer service, hospitality industries, and maintenance work. Known for quick thinking and innovative problem-solving while delivering top-notch service. Experienced leader passionate about teamwork and exceptional interpersonal skills, demonstrated by record-breaking results in team onboarding initiatives. Thrives in diverse work environments, excels in problem-solving, attention to detail, and building strong customer relationships. Excited to leverage unique background and enthusiasm to drive impactful outcomes for a forward-thinking organization.

Overview

10
10
years of professional experience

Work History

Front Desk Supervisor

Hilton Grand Vacations
01.2025 - 06.2025
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Scheduled and assigned daily work and activities for team members.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Attended staff meetings and brought issues to attention of upper management.

Rent Ready (Property Management)

NDM Hospitality
01.2023 - 10.2024
  • Onboarded new properties into the rental program by coordinating with vendors to prepare homes for move-in.
  • Scheduled and oversaw the installation of company-provided equipment, furnishings, and smart home technology.
  • Maintained warranty information and performed minor repairs and maintenance to ensure a seamless guest experience.
  • Demonstrated strong attention to detail to program internal property management systems and coordinate onboard tasks.
  • Collaborated cross-functionally with leasing, maintenance, and other teams to streamline the onboarding process.
  • Displayed excellent problem-solving skills to troubleshoot issues and deliver rental-ready homes on time.
  • Proven ability to learn quickly and adapt to new situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Operated varied hand and power tools to complete repairs.
  • Inspected and maintained equipment to keep items in top working condition.
  • Installed new locks, door handles, and door closers.
  • Collaborated with team members to complete larger repair projects efficiently.

Guest Service Supervisor

NDM Hospitality
04.2021 - 01.2023
  • Managed day-to-day operations of the guest services department including scheduling, training, and performance monitoring.
  • Demonstrated strong leadership, communication, and problem-solving skills.
  • Implemented creative solutions to complex customer issues, transforming potential negative experiences into opportunities for guest loyalty and retention.
  • Mentored and developed a high-performing team of guest service representatives, fostering a culture of continuous improvement and excellence.
  • Orchestrated cross-departmental initiatives to enhance guest experiences, fostering a culture of continuous improvement.

Sales Associate

Racetrac
02.2020 - 03.2021
  • Meticulously maintained accurate records, ensuring precise inventory counts and seamless order fulfillment, contributing to overall operational efficiency.
  • Analyzed sales trends and customer preferences, providing valuable insights to management for informed decision-making and strategy adjustments.
  • Optimized checkout processes, reducing customer wait times and enhancing overall satisfaction while maintaining accurate transaction records.
  • Cultivated positive customer relationships through personalized assistance, product recommendations, and prompt resolution of inquiries.

Landscaper

Dennis Landscaping
01.2017 - 01.2018
  • Operated and maintained landscaping equipment, ensuring safety and efficiency.
  • Optimized landscape designs, boosting client satisfaction and securing repeat business through innovative solutions and meticulous attention to detail.
  • Cultivated strong team dynamics, coordinating efforts to meet diverse client needs. Adapted designs to varied property requirements, ensuring project success.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
  • Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
  • Installed lights, sprinklers and other outdoor features based on requirements.
  • Optimized irrigation systems for water conservation efforts while maintaining healthy lawns and gardens.
  • Maintained gardening tools by replacing blades and fluids.
  • Applied fertilizers and pesticides to outdoor areas according to safety standards.

Sales Associate

Ralph Lauren Polo
08.2015 - 02.2016
  • Managed inventory counts, ensuring accuracy and efficiency.
  • Resolved customer inquiries with knowledgeable info on store items, contributing to a high satisfaction rate.
  • Contributed to team success through proactive communication, adaptability, and willingness to take on additional responsibilities.
  • Meticulously maintained store aesthetics, ensuring proper product displays and cleanliness standards, which contributed to an enhanced shopping experience.
  • Streamlined inventory management, enhancing accuracy and efficiency. Implemented organizational strategies, optimizing stockroom operations and product accessibility.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

BUSINESS MANAGEMENT -

Edward Waters College
Jacksonville, FL
11.2019

DIPLOMA - undefined

Mavericks Highschool
Kissimmee, FL
12.2016

Certification - Comptia A+

My IT Future
Davenport, FL
06-2025

Certification - HVAC

Skillcat
Myrtle Beach, SC
09-2025

Skills

  • Interpersonal Communication
  • Technical Skills Developed leadership and teamwork abilities through collaboration with coaches and teammates
  • Problem Solving
  • Time Management
  • Athletic growth
  • Detail Orientation
  • Customer Engagement
  • Creative Thinking
  • Conflict Resolution
  • Safety Compliance
  • Critical Thinking
  • Team Collaboration
  • Adaptability
  • Leadership Skills
  • Customer Service
  • Strategic Planning
  • Contributing to personal

Timeline

Front Desk Supervisor

Hilton Grand Vacations
01.2025 - 06.2025

Rent Ready (Property Management)

NDM Hospitality
01.2023 - 10.2024

Guest Service Supervisor

NDM Hospitality
04.2021 - 01.2023

Sales Associate

Racetrac
02.2020 - 03.2021

Landscaper

Dennis Landscaping
01.2017 - 01.2018

Sales Associate

Ralph Lauren Polo
08.2015 - 02.2016

DIPLOMA - undefined

Mavericks Highschool

BUSINESS MANAGEMENT -

Edward Waters College

Certification - Comptia A+

My IT Future

Certification - HVAC

Skillcat

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