Erica Broadwell
Greenville
Summary
Dynamic manager at The UPS Store with proven expertise in customer service and team leadership. Successfully mentored staff, enhanced operational efficiency, and resolved customer issues promptly. Skilled in time management and policy implementation, fostering a collaborative environment that consistently exceeds expectations. Committed to delivering exceptional results in fast-paced retail settings.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Retail Manager
The UPS Store
Greenville
04.2024 - Current
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling, exhibiting excellent multitasking capabilities.
- Delegated tasks, freeing up time to focus on higher-value activities.
- Assisted customers with returns, packaging, shipping, faxing, emailing, printing, notarizing, and witnessing documents.
Retail Associate
The UPS Store
Rock Hill
01.2021 - 02.2024
- Assisted customers with locating shipments and finding prices on retail supplies.
- Provided excellent customer service and support to customers in a fast-paced retail environment.
- Helped fellow team members complete tasks and exceed expectations set by store management.
- Assisted customers with Amazon, and other online company returns.
- Assisted customers with packaging, shipping, faxing, emailing, printing and notarizing documents.
Education
High School Diploma -
Rock Hill High School
Rock Hill, SC06-2020
Skills
- Team leadership
- Time management
- Decision-making
- Staff management
- Verbal and written communication
- Shift scheduling
- Policy implementation
- Customer service
Certification
SC Notary License
Timeline
Retail Manager
The UPS Store
04.2024 - Current
Retail Associate
The UPS Store
01.2021 - 02.2024
High School Diploma -
Rock Hill High School