Erica Collins
Clover
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Insurance Agent Retention Rep
State Farm
11.2024 - Current
- Quote auto policies to existing customers
- Quote new auto vehicles to existing customers
- Customer inquiries
- Policy recommendations
- Converting new quotes into policies
- Processing endorsements and billing activities
- Maintained high standards of customer service by building relationships with clients.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
Warranty Coordinator
CES Mechanical
06.2021 - 08.2024
- Review work orders for warranty claims
- Breakdown amount to bill
- File warranty claims with different manufacturers
- Find parts that need to be filed warranty
- Follow up with customers on warranty claims
- Create credit PO’s when we receive warranty payment
- Developed machine learning models for prediction
- Collaborated on A/B tests, increased click-through
Project Administrator
Jr. Davis Construction
09.2012 - 06.2021
- Issue Purchase orders
- Schedule sales quotes
- Schedule change outs
- Schedule technicians for service calls
- Send quotes to customers for approval
- Bill customer
- Create new jobs
Education
P&C Insurance License -
Kaplan University
08.2024
Diploma - undefined
Edgewater High
01.2002
Skills
- Policy adjustment
- Upselling
- Account management
- Complaint handling
- Product knowledge
- Call center experience
- Active listening
Recognition
Award for helping others in training
Timeline
Insurance Agent Retention Rep
State Farm
11.2024 - Current
Warranty Coordinator
CES Mechanical
06.2021 - 08.2024
Project Administrator
Jr. Davis Construction
09.2012 - 06.2021
Diploma - undefined
Edgewater High
P&C Insurance License -
Kaplan University
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