Erica Fulmore
Florence
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Senior Process Executive
Cognizant Technology Solutions
Florence
07.2024 - Current
- Manage accounts in revenue cycle until completion of process
- Review and complete daily reports for hospital daily
- Provide updates and findings regarding daily reports
- Research and compile data to provide to upper management on daily basis regarding old/aging accounts
- Receive my chart messages from patients seeking financial assistance
- Screen patients via message to determine if they qualify for hospital charity program
- Process mail and update accounts with documents receive
- Update all systems with information pertaining to patient situations
- Respond to emails daily and provide updates on accounts
- Assist team members with questions and or IT system issues daily
- Create procedures for work flow and work queues
- Verify patient's insurance to determine eligibility
- Assist team with IT issues such as entering tickets, setting up software, emails, phone, creating VPN to work in remote access
Desktop Analyst I
HopeHealth, Inc.
Florence
02.2023 - 07.2024
- Work in ticket system on a daily basis responding to tickets
- Also escalate tickets to the appropriate staff and closing tickets in a timely manner
- Provide day to day desktop support for all staff, serve as first line of communication to end user
- Daily PC hardware repair, operating system, application integration & troubleshooting
- Setup workstation for all new hires, and internal transfers
- PC Imaging, application deployment, active directory, DHCP, TCP/IP
- Accurately record, update and document requests using the IT service desk system
- Install and configure new IT equipment (pc/printers/faxes/scanners/etc.)
- Resolve incidents and upgrade different types of software and hardware
- Travel to remote sites to provide hands on assistance with pc, phones, faxes, scanners, monitors, etc
EMR Desktop Analyst I
HopeHealth
Florence
03.2021 - 02.2023
- Serve as Tier 1 for Helpdesk tickets related to eCW, support password reset, plug in configurations, etc
- Work with EMR team to identify system issues and create a plan of action for repair/resolution
- Tech lead for break/fix, troubleshooting, minor configuration
- Provide lite user interface support and training for new EMR implementations
- Serve as EMR Technical lead for break/fix, troubleshooting, minor configuration, etc
- Travel to remote sites for minor/major troubleshooting issues, break/fix
- Work on special projects such as; reports, procedures, etc
- Work closely with IT department on best practices on implementations of new systems upgrades
- Maintain knowledge of company's standard configurations
Patient Advocate
Bolder Healthcare/Cognizant Technology Solutions
Florence
02.2018 - 03.2021
- Manage accounts in revenue cycle until completion of process
- Review and complete daily reports for hospital daily
- Provide updates and findings regarding daily reports
- Research and compile data to provide to upper management on daily basis regarding old/aging accounts
- Enroll all newborn patients into Medicaid program under parent case file
- Also, complete Medicaid applications for patients who qualify for program
- Contact Medicaid offices daily to obtain statuses of Medicaid applications
- Receive inbound calls from patients seeking financial assistance
- Screen patients over the phone to determine if they qualify for hospital charity program
- Process mail and update accounts with documents receive
- Update all systems with information pertaining to patient situations
- Respond to emails daily and provide updates on accounts
- Assist team members with questions and or IT system issues daily
- Create procedures for work flow and work queues
- Verify patient's insurance to determine eligibility
- Assist team with IT issues such as entering tickets, setting up software, emails, phone, creating VPN to work in remote access
Client Service Representative
CIOX Health/Carolina Hospital Systems
Florence
07.2017 - 11.2017
- Receives incoming requests for information and responds to requests, and retrieving facsimile inquiries in a timely manner
- Maintains working knowledge of the current state laws regarding fee structure, and HIPAA regulations as well as facility policies and procedures regarding release of information
- Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines
- Date stamps all requests and highlights pertinent data to facilitate processing
- Completes release of information requests including retrieving patient's medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations
- Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing
- Travel to various clinics working remotely processing medical records in a timely manner
Benefits Counselor
MED-ENROLL, INC
Florence
07.2015 - 05.2017
- Receive calls and made outbound calls to potential applicants, regarding Medicaid insurance eligibility
- Screened eligible and uninsured applicants for Medicaid insurance benefits in their state
- Verify all income in the household, personal information, tax information, as well as household information
- Advise and compare insurance plans to the Medicaid plans in every state
- Submit online applications for potential applicants for Medicaid benefits
- Created reports and procedures and guidelines for team members to follow
Administrative Assist/customer Service Rep
Accustaff Temporary Agency
Florence
05.2014 - 12.2014
- Filed insurance claims with various insurance companies, also verify coverage with insurance company to ensure coverage
- Schedule appointments with customers and glass installers and provide daily routes to installers
- Communicate with glass installers when appointments and job locations change
- Transport parts to various location to complete jobs in a timely manner
- Review work orders to prepare for billing with the insurance company
- Maintain all invoices were completed daily
- Completed weekly and monthly cash reports, and inventory reports
- Call customers to confirm appointments that were scheduled daily
Client Contact
KORN LAW FIRM
Columbia
09.2013 - 04.2014
- Manage various caseloads for major banks, and attorneys in the foreclosure process
- Process all court documents, provide copies to the bank foreclosure team and customers
- Schedule foreclosure sale dates, provide timelines, and documents needed for sale date
- Provide detail statuses to client's foreclosure process
- Sent requests daily to prepare documents and schedule court dates such as; dismissals, judgement hearing, supplemental hearings, and foreclosure sale dates
Bankruptcy Specialist
JP MORGAN CHASE
Florence
10.2008 - 06.2013
- Company Overview: Transition from another job role
- Setup new loans and assured all documents were received and assigned to a relationship manager
- Changed loan templates to reflect Fannie Mae, Freddie Mac, USDA, ALT Mod loan types daily
- Retrieved emails from bankruptcy attorneys, and third-party vendors regarding applications for loan modifications in Chapters 7 or 13
- Transition from another job role
HL Customer Assistance Specialist
JP MORGAN CHASE
Florence
10.2008 - 06.2013
- Handle customer inquiries, complaints, loan modifications questions, process payments
- Manage a high-volume workload within a deadline-driven environment
- Review loan modification applications to ensure the applicant completed documents correctly
- Request escrow analysis, broker price opinions, credit reports, and attorney fees and cost
- Answer phones, make outbound calls, upload documents to imaging system, email correspondence internally
- Post mortgage payments to various accounts, and monitored accounts
Relationship Manager
JP MORGAN CHASE
Florence
10.2008 - 06.2013
- Company Overview: Transition from another job role
- Respond to emails, faxes, and phone calls from internal and external customers regarding loan modifications
- Work closely with team members in closing department with submitting application packages
- Served as a liaison for mortgage underwriters, and customers to ensure the process was handled in a timely manner
- Mailed letters to homeowners and bankruptcy attorneys regarding loan documentation
- Managed over two hundred cases monthly to ensure completion of application process
- Transition from another job role
Loss Mitigation Solicitor
JP MORGAN CHASE
Florence
10.2008 - 06.2013
- Company Overview: Transition from another job role
- Reviewed financial history with customers to prequalify them for repayments plans, loan modification, and forbearance plans
- Evaluate loans to determine if foreclosure sale dates could be postponed
- Retrieved documents via inter-office and update system with findings
- Conducted interviews over the with borrowers to find solutions to achieve financial recovery
- Placed outbound calls to homeowners who were delinquent on mortgage payments
- Transition from another job role
Education
HIGH SCHOOL DIPLOMA -
LAKE CITY HIGH SCHOOL
Lake City, SC05.2001
Skills
- IT troubleshooting
- Process documentation
- System software setup
- Effective communication
- Problem solving
- Workflow Analysis
- Desktops, laptops, and mobile devices
- Supervision and training
- Process flows
- Document preparation
- Document processing
References
References available upon request.
Timeline
Senior Process Executive
Cognizant Technology Solutions
07.2024 - Current
Desktop Analyst I
HopeHealth, Inc.
02.2023 - 07.2024
EMR Desktop Analyst I
HopeHealth
03.2021 - 02.2023
Patient Advocate
Bolder Healthcare/Cognizant Technology Solutions
02.2018 - 03.2021
Client Service Representative
CIOX Health/Carolina Hospital Systems
07.2017 - 11.2017
Benefits Counselor
MED-ENROLL, INC
07.2015 - 05.2017
Administrative Assist/customer Service Rep
Accustaff Temporary Agency
05.2014 - 12.2014
Client Contact
KORN LAW FIRM
09.2013 - 04.2014
Bankruptcy Specialist
JP MORGAN CHASE
10.2008 - 06.2013
HL Customer Assistance Specialist
JP MORGAN CHASE
10.2008 - 06.2013
Relationship Manager
JP MORGAN CHASE
10.2008 - 06.2013
Loss Mitigation Solicitor
JP MORGAN CHASE
10.2008 - 06.2013
HIGH SCHOOL DIPLOMA -
LAKE CITY HIGH SCHOOL
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