Passionate about gardening, baking, and promoting dental hygiene health Committed to volunteer work, particularly with animals, where I have gained valuable hands-on experience in animal care Enjoy expressing creativity through painting and writing poetry
Erica J. Snyder
Columbia
Summary
Enthusiastic and customer-focused professional with over a year of experience delivering high-quality support in fast-paced, virtual environments. As a former Business Office Administrator at Lexington Medical Center, I have an expertise in scheduling, data management, and customer service. Currently pursuing an associate degree in dental hygiene at Midlands Technical College, demonstrating the ability to effectively balance academic and professional commitments. Adept at multitasking, problem-solving, and collaborating across teams to achieve business goals. Passionate about contributing to organizations that prioritize innovation, collaboration, and excellence.
Overview
7
7
years of professional experience
Work History
Customer Representative
Planet Fitness
08.2024 - Current
- Membership Sales and Support: Assisting with new memberships, upgrades, cancellations, or renewals
- Providing information about membership options, benefits, and promotions
- Customer Service: Addressing concerns, complaints, or issues that members may have, ensuring a positive experience for all
- Facility Maintenance and Cleanliness: Ensuring the gym is clean, organized, and well-maintained, including equipment upkeep and replenishing supplies
- Handling Transactions: Managing payments, checking-in members, and handling other administrative tasks at the front desk
- Communication: Informing members about upcoming events, promotions, or changes in the gym schedule
- Safety and Security: Monitoring the gym to ensure a safe environment, following safety procedures, and assisting in emergencies when necessary
- Promoting the Planet Fitness Brand: Encouraging a non-intimidating, judgment-free atmosphere while promoting fitness and the gym's offerings
Business Office Assistant
Lexington Medical Center-Internist
12.2022 - 08.2023
- Schedule patients routine, follow up visits, labs and Vascular
- Answer phones, return voice messages
- Reschedule patients
- Fax, print documents and mail appointment reminders
- Check-out and Check-in patients
- Epic
- Send mychart messages between patients and clinical staff
Order Online Fulfillment
Macey's
06.2021 - 01.2022
- Process information and fulfill customer requests in a timely manner
- Communicate with a team to handle online orders and complete tasks within a deadline
- Communicate via various forms of communication
Customer Service
Sportsman Warehouse
08.2020 - 01.2021
- Handle products and customer information following strict guidelines
- Process returns, online orders, and other specialized procedures for customers
Online Order Fulfillment
Home Depot
04.2018 - 11.2018
- Quickly Switch departments and adapt in order to fulfill work requirements within the store
- Operate Heavy machinery (i.e
- Forklift) and maintain a safe work environment
- Handle paperwork for inbound and outbound deliveries
Education
High School Diploma -
Union County High School
Union, SC05.2017
Associates in Applied Science - undefined
Midlands Technical College
Columbia, SC01.2025
CRT - Business
Midlands Technical College
Columbia, SC01.2022
Skills
- Data Entry
- Microsoft Word Suite
- Medical Terminology
- Call handling
- Adaptability and flexibility
Community Service
Columbia Animal Shelter, Fostering, Columbia, 2020, 2022, Care for and assist in diagnosing animals as well as managed their nutrition, Scheduled and took them to routine appointments and administered medicines
Interests
Timeline
Customer Representative
Planet Fitness
08.2024 - Current
Business Office Assistant
Lexington Medical Center-Internist
12.2022 - 08.2023
Order Online Fulfillment
Macey's
06.2021 - 01.2022
Customer Service
Sportsman Warehouse
08.2020 - 01.2021
Online Order Fulfillment
Home Depot
04.2018 - 11.2018
Associates in Applied Science - undefined
Midlands Technical College
CRT - Business
Midlands Technical College
High School Diploma -
Union County High School
Similar Profiles
Cody Nidlund EckCody Nidlund Eck
Master Trainer at Texas Family Fitness/Planet FitnessMaster Trainer at Texas Family Fitness/Planet Fitness
Valinda Clemons-ElderValinda Clemons-Elder
Shift Manager at Epic Fitness Group Planet FitnessShift Manager at Epic Fitness Group Planet Fitness
RACHELLE SCARBORRACHELLE SCARBOR
Concur Expense Administrator at Planet Fitness HQ- Corporate Clubs (Sunshine Fitness LLC)Concur Expense Administrator at Planet Fitness HQ- Corporate Clubs (Sunshine Fitness LLC)
Mandy HeierMandy Heier
TRAINING GENERAL MANAGER/TRAINING COORDINATOR at PLANET FITNESS, GRAND FITNESS PARTNERSTRAINING GENERAL MANAGER/TRAINING COORDINATOR at PLANET FITNESS, GRAND FITNESS PARTNERS
Cal BulleyCal Bulley
Construction Worker at PPCConstruction Worker at PPC