Erica Mintz
Warrenville
Summary
Dedicated Customer Service Representative with strong communication and problem-solving skills. Experienced in handling customer inquiries, resolving concerns, and provided accurate information in fast-paced environments. Known for remaining calm under pressure building positive relationships with customers, and ensuring high levels of satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Walgreens Boots Alliance
Remote
08.2021 - 02.2026
- Resolved customer inquiries through effective communication and active listening.
- Assisted in training new team members on company policies and customer service protocols.
- Processed transactions accurately using point-of-sale systems to enhance customer satisfaction.
- Collaborated with management to streamline workflows and improve service delivery efficiency.
- Responded to an average of 60+ inbound customer inquiries daily via phone, email, and chat.
Certified Nursing Assistant
Critical Nurse Staffing
Augusta, GA
07.2019 - 04.2021
- Provided direct patient care, assisting with daily living activities and mobility support.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained patient hygiene and comfort, ensuring a clean and safe environment.
- Collaborated with healthcare teams to implement individualized care plans effectively.
Unit Clerk
Aiken Regional Medical Center
Aiken, SC
08.2016 - 06.2019
- Managed patient records and documentation with accuracy and attention to detail.
- Coordinated communication between medical staff, patients, and families to ensure seamless care delivery.
- Oversaw appointment scheduling, optimizing patient flow within the unit for enhanced service efficiency.
- Assisted in maintaining inventory of medical supplies, ensuring availability for clinical operations.
Education
Associate of Science - Medical Office Administration
Herzing University
Dearborn, MI06-2023
High School Diploma -
Barnwell High School
Barnwell, SC05-1998
Skills
- High-volume call handling
- Active listening
- Multitasking
- Data entry
- Call center customer service
- Customer support
- Microsoft Office (Word, Excel, Outlook)
- Billing and payment processing
- CRM software (Customer Relationship Management systems)
Timeline
Customer Service Representative
Walgreens Boots Alliance
08.2021 - 02.2026
Certified Nursing Assistant
Critical Nurse Staffing
07.2019 - 04.2021
Unit Clerk
Aiken Regional Medical Center
08.2016 - 06.2019
Associate of Science - Medical Office Administration
Herzing University
High School Diploma -
Barnwell High School