ERICA OCHOA
Mullins
Summary
Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments. At customer service desk. Usually with Western Union or other issues.
Overview
8
8
years of professional experience
Work History
DSD Receiver / customer service / Foodlion to go
Food Lion
Lumberton
10.2018 - Current
- Coordinated delivery schedules to ensure timely product availability and minimize stock discrepancies.
- Inspected incoming shipments for quality assurance, ensuring compliance with safety standards.
- Managed inventory levels through effective tracking and organization of received goods.
- Collaborated with team members to streamline receiving processes, contributing to enhanced operational efficiency.
- Analyzed shipment data to identify trends, supporting improved forecasting accuracy for inventory management.
- Processed reclaims and returns to vendors and warehouse for credit.
- Assisted management with purchasing decisions by providing expert analysis of inventory needs and market trends.
- Entered DSD invoices into inventory system for prompt record keeping.
- Reviewed EDI invoices to address and resolve discrepancies.
- Thrived in fast-paced work environments by adapting quickly to changes.
- Maintained focus on details to ensure accuracy in task completion.
- Exhibited self-motivation and personal accountability in all tasks.
- Processed and arranged incoming deliveries to optimize inventory organization.
- Developed pricing strategies for diverse product categories and market segments.
- Collaborated with sales teams to align pricing with customer needs and expectations.
- Analyzed competitor pricing to maintain market competitiveness and profitability.
- Analyzed sales trends and generated forecasting models based on data insights.
- Supervised cashier team to ensure efficient customer service.
- Trained new cashiers on company policies and procedures.
- Managed cash register operations and balanced daily transactions.
- Handled customer inquiries and resolved payment issues swiftly.
- Conducted inventory checks and reported discrepancies promptly.
- Coordinated scheduling to optimize staffing during peak hours.
- Implemented cash handling procedures to enhance security measures.
- Managed and trained cashiers on proper cash handling procedures.
- Assisted customers with product selection and inquiries.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Sorted and arranged stock in designated areas to enhance inventory flow.
- Oversaw loading and unloading processes for goods, ensuring safety compliance.
Education
High School Diploma - High School Administration
Los Fresnos High School
Los Fresnos, TXSkills
- Loading and unloading
- Order picking
- Pallet jack operation
- Receiving procedures
- Shipping coordination
- Warehousing operations
- Inventory management software
- Barcode scanning
- Stock rotation
- Package handling
- Heavy lifting
- Warehouse safety
- Logistics coordination
- Order processing
- Payment processing
- Supplier communication
- Client engagement
- Teamwork and cooperation
- Teamwork
- Customer service skills
- Safety procedures
- Safety procedures
Languages
- English, Native or Bilingual
- Spanish, Native or Bilingual
Timeline
DSD Receiver / customer service / Foodlion to go
Food Lion
10.2018 - Current
High School Diploma - High School Administration
Los Fresnos High School