Erica Phlegar

• Assisted in identifying and selecting high-quality fruits for customer satisfaction.
• Learned proper storage techniques to maintain fruit freshness and minimize spoilage.
• Supported inventory management by tracking fruit stock levels and reporting discrepancies.
• Engaged with customers to provide information on fruit varieties and preparation methods.
• Collaborated with team members to optimize fruit displays for visual appeal and easy access.
• Supported overall store operations through effective cross-departmental collaboration when needed.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

• ICD- 10/CPT Billing

• Completed relevant insurance and other claim forms.
• Compiled and coded patient information or data in appropriate computer
system.
• Collected information, verified insurance and collected co-payments for
patients as part of check-in process.
• Followed HIPAA guidelines to ensure confidentiality of patient
information.
• Cooperated with Medicare, Medicaid and private insurance providers to
resolve billing issues.
• Performed bookkeeping duties, preparing and sending financial statements

• Claim denials
• Verify Documentation
• Research Overdue Claims
• Durable Medical Equipment

• Processed medical claims efficiently using advanced billing software to reduce denials.
• Oversaw reconciliation of accounts, ensuring accuracy in patient billing statements.
• Trained junior staff on compliance with insurance regulations and coding practices.
• Analyzed billing discrepancies and implemented corrective measures to enhance revenue cycle management.

• ICD 10, CPT, HCC Coding
• Accounts Receivable
• Medical Chart Auditing
• Compliance Officer
• MIPS
• EDI