Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Phlegar

Sumter

Summary

Dynamic professional with extensive experience in medical billing and customer service, notably at Davidson Dermatology. Proven ability to enhance revenue cycle management through meticulous attention to detail and effective problem-solving. Skilled in ICD-10 coding and adept at multitasking, ensuring efficient operations and exceptional client satisfaction.

Overview

10
10
years of professional experience

Work History

Fruit Expert

Edible Arrangements
02.2025 - Current
  • Assisted in identifying and selecting high-quality fruits for customer satisfaction.
  • Learned proper storage techniques to maintain fruit freshness and minimize spoilage.
  • Supported inventory management by tracking fruit stock levels and reporting discrepancies.
  • Engaged with customers to provide information on fruit varieties and preparation methods.
  • Collaborated with team members to optimize fruit displays for visual appeal and easy access.
  • Supported overall store operations through effective cross-departmental collaboration when needed.

Customer Service Representative

Foundever
02.2025 - 05.2025
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

Medical Office Assistant

Charleston Nephrology Assocs
11.2023 - 03.2024

• ICD- 10/CPT Billing

• Completed relevant insurance and other claim forms.
• Compiled and coded patient information or data in appropriate computer
system.
• Collected information, verified insurance and collected co-payments for
patients as part of check-in process.
• Followed HIPAA guidelines to ensure confidentiality of patient
information.
• Cooperated with Medicare, Medicaid and private insurance providers to
resolve billing issues.
• Performed bookkeeping duties, preparing and sending financial statements

A/R Specialist

TriMed
10.2022 - 06.2023

• Claim denials
• Verify Documentation
• Research Overdue Claims
• Durable Medical Equipment

Medical Billing Specialist

Davidson Dermatology
08.2015 - 05.2022
  • Processed medical claims efficiently using advanced billing software to reduce denials.
  • Oversaw reconciliation of accounts, ensuring accuracy in patient billing statements.
  • Trained junior staff on compliance with insurance regulations and coding practices.
  • Analyzed billing discrepancies and implemented corrective measures to enhance revenue cycle management.

• ICD 10, CPT, HCC Coding
• Accounts Receivable
• Medical Chart Auditing
• Compliance Officer
• MIPS
• EDI

Education

Stratford High School
Goose Creek, SC

Skills

  • Multitasking and organization
  • Computer skills
  • Problem-solving
  • Attention to detail
  • Appointment management
  • Phone and email etiquette

Timeline

Fruit Expert

Edible Arrangements
02.2025 - Current

Customer Service Representative

Foundever
02.2025 - 05.2025

Medical Office Assistant

Charleston Nephrology Assocs
11.2023 - 03.2024

A/R Specialist

TriMed
10.2022 - 06.2023

Medical Billing Specialist

Davidson Dermatology
08.2015 - 05.2022

Stratford High School
Erica Phlegar