Erica Ray
Easley
Summary
Dedicated patient access professional with a solid background in registration, insurance verification, and appointment scheduling. Committed to enhancing patient experience through efficient processes and HIPAA compliance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Patient Access Representative III
Baptist Medical Center Jacksonville
Jacksonville, FL
07.2025 - 03.2026
- Managed patient registration processes, ensuring accurate data collection and adherence to policies.
- Coordinated insurance verification and pre-authorization tasks to streamline patient access procedures.
- Assisted patients with scheduling appointments, providing clear communication regarding available services.
- Resolved patient inquiries and issues efficiently, enhancing overall patient satisfaction levels.
- Enhanced revenue by streamlining medical billing processes and improving accuracy in claims submissions.
- Collaborated with healthcare providers to ensure seamless coordination of care for patients.
- Utilized electronic health record systems to maintain accurate and up-to-date patient information.
- Trained new staff on patient access protocols, fostering a collaborative team environment.
- Enhanced patient experience with empathetic communication and personalized assistance.
- Improved patient satisfaction by providing timely and accurate appointment scheduling.
Front Office Coordinator
Culligan Water
Jacksonville FL
08.2023 - 03.2025
- Coordinated daily office operations to ensure efficient workflow and client satisfaction.
- Managed scheduling and appointment-setting for team members, optimizing resource allocation.
- Developed and maintained filing systems for client records, enhancing information retrieval efficiency.
- Assisted in training new staff on office procedures and software usage, promoting team cohesion.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
Early Childhood Educator
Shalom Orlando
Maitland, FL
10.2013 - 07.2023
- Developed engaging curriculum aligned with early childhood education standards.
- Facilitated a nurturing environment promoting social and emotional development.
- Implemented individualized learning plans catering to diverse student needs.
- Collaborated with families to support children's growth and development goals.
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
Patient Access Representative
Advent Health Orlando
Orlando Fl
01.2020 - 06.2023
- Managed patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Facilitated insurance verification, resolving discrepancies to expedite patient access to services.
- Assisted patients in navigating the admission process, providing information on procedures and required documentation.
- Coordinated communication between departments, streamlining patient care transitions and minimizing delays.
- Developed workflow improvements, reducing patient wait times and increasing overall satisfaction rates.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Education
Associate of Science -
Florida Christian College
Kissimmee, FL05-2010
High School Diploma -
Seminole High School
Sanford FL 05-2008
Skills
- HIPAA compliance
- Medical billing principles
- Medical billing codes
- Insurance verification
- Appointment scheduling
- Financial counseling
- Patient registration expertise
- Medical terminology proficiency
- Friendly and outgoing
- Multitasking and organization
- Team leadership
- Verbal and written communication
- Patient check-in
Certification
- Certified First Aid and CPR
Timeline
Senior Patient Access Representative III
Baptist Medical Center Jacksonville
07.2025 - 03.2026
Front Office Coordinator
Culligan Water
08.2023 - 03.2025
Patient Access Representative
Advent Health Orlando
01.2020 - 06.2023
Early Childhood Educator
Shalom Orlando
10.2013 - 07.2023
Associate of Science -
Florida Christian College
High School Diploma -
Seminole High School