Erica Ray
Easley
Summary
Results-driven medical professional with extensive experience in healthcare operations. Proven ability to implement efficient processes, manage patient registration, and ensure compliance with healthcare regulations. Ready to leverage skills to enhance patient access and operational workflows.
Overview
6
6
years of professional experience
Work History
Senior Patient Access Representative
Baptist Medical Center Jacksonville
07.2025 - 03.2026
- Managed daily operations, ensuring efficient workflow and team productivity.
- Coordinated patient scheduling, optimizing appointment availability and reducing wait times.
- Implemented administrative processes to enhance office efficiency and resource allocation.
- Processed patient registrations efficiently, ensuring accurate data entry and compliance with healthcare regulations.
- Assisted patients with insurance verification, clarifying coverage details to enhance service delivery.
- Trained new staff on office protocols, fostering a collaborative work environment.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Coordinated with clinical staff to ensure seamless patient flow throughout the facility.
Front Office Coordinator
Culligan Water
08.2023 - 03.2025
- Managed front desk operations, ensuring smooth customer interactions and efficient appointment scheduling.
- Coordinated communication between departments to streamline service delivery and enhance customer satisfaction.
- Managed scheduling and calendar appointments for senior management to optimize time management.
- Coordinated office activities to enhance workflow and improve operational efficiency.
- Developed and maintained filing systems, improving document retrieval times and organizational efficiency.
- Assisted in resolving customer inquiries, providing timely solutions and fostering positive relationships.
Patient Access Representative
Advent Health Orlando
01.2020 - 06.2023
- Facilitated patient check-in and registration processes to enhance operational efficiency.
- Coordinated insurance verification and eligibility checks to ensure seamless patient access.
- Managed appointment scheduling and rescheduling, optimizing provider availability and patient flow.
- Resolved patient inquiries and concerns, improving overall satisfaction with healthcare services.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Education
Associate of Science -
Florida Christian College
Kissimmee FL 05-2008
High School Diploma -
Seminole High School
Sanford FL 05-2008
Skills
- Medical practice management
- Electronic health records
- Staff management
- Insurance verification
- HIPAA
- Patient registration
- Appointment scheduling
- Healthcare compliance
- Insurance billing
- HIPAA compliance
Timeline
Senior Patient Access Representative
Baptist Medical Center Jacksonville
07.2025 - 03.2026
Front Office Coordinator
Culligan Water
08.2023 - 03.2025
Patient Access Representative
Advent Health Orlando
01.2020 - 06.2023
Associate of Science -
Florida Christian College
High School Diploma -
Seminole High School