Erica Siratt
Aynor
Summary
Professional in hospitality industry with strong background in guest services, adept at enhancing customer satisfaction and operational efficiency. Skilled in managing guest inquiries, resolving issues, and ensuring positive experience. Known for fostering team collaboration and flexibility to meet changing needs. Possesses excellent communication skills, problem-solving abilities, and focus on achieving results.
Overview
5
5
years of professional experience
Work History
Guest Services Associate Lead
MVW
08.2023 - Current
- Assisted guests with inquiries, providing information on services and amenities.
- Handled check-in and check-out processes efficiently to enhance guest experience.
- Maintained cleanliness and organization in front desk area for optimal operations.
- Supported team members during peak times to ensure smooth service delivery.
- Resolved guest complaints promptly, ensuring satisfaction and loyalty.
- Monitored inventory of supplies, reporting shortages to management for timely replenishment.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
Service Professional
Olive Garden
05.2022 - 08.2025
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline service processes, enhancing overall efficiency.
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Maintained accurate records of customer interactions, ensuring data integrity and reliability.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
Customer Service Representative
StarTek USA
06.2020 - 09.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Science - Business Managment
University of Phoenix
Tempe, AZ06-2024
Skills
- Patience and composure
- Complaint handling
- Payment processing
- Check-in and Check-out procedures
- Team player mentality
- Professional appearance
- Greeting and directing
- Customer service
- Data entry
Timeline
Guest Services Associate Lead
MVW
08.2023 - Current
Service Professional
Olive Garden
05.2022 - 08.2025
Customer Service Representative
StarTek USA
06.2020 - 09.2022
Bachelor of Science - Business Managment
University of Phoenix
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