Erica Williams
Abbeville
Summary
Detail-oriented professional skilled in package handling, data entry, and cash handling. Proven track record of enhancing customer satisfaction and streamlining operations in fast-paced environments.
Overview
12
12
years of professional experience
Work History
PSE Clerk
United States Postal Service, USPS
McCormick, SC
03.2025 - Current
- Processed incoming and outgoing mail efficiently, ensuring accurate sorting and timely delivery.
- Operated postal equipment, including automated sorters and barcode scanners, to enhance workflow productivity.
- Maintained organized inventory of shipping supplies, optimizing stock levels for operational efficiency.
- Assisted customers with inquiries about services, providing information on rates and package tracking procedures.
- Collaborated with team members to streamline daily operations, improving overall service delivery effectiveness.
- Conducted quality checks on mail items to ensure adherence to USPS standards and guidelines.
- Trained new staff on operational processes and safety protocols for effective onboarding and performance support.
- Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
911 Dispatcher
Abbeville County 911
Abbeville, SC
10.2021 - 01.2025
- Received and prioritized emergency calls for police, fire, and medical services.
- Operated multi-line telephone systems to ensure timely communication with responders.
- Coordinated response efforts by relaying critical information to first responders.
- Maintained accurate records of all calls and dispatch activities for compliance purposes.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Universal Banker
Truist Bank
Greenville, SC
03.2014 - 07.2021
- Facilitated customer transactions, ensuring accuracy and compliance with banking regulations.
- Provided personalized financial solutions, enhancing customer satisfaction and loyalty.
- Developed strong client relationships through effective communication and follow-up strategies.
- Collaborated with team members to streamline operational workflows, improving efficiency.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Education
High School Diploma -
Ninety Six High School
Ninety Six, SC05-2004
Skills
- Package handling
- Workplace safety
- Shipping and receiving
- Filing systems
- Data entry proficiency
- Cash handling experience
- Problem-solving skills
- Retail sales
Timeline
PSE Clerk
United States Postal Service, USPS
03.2025 - Current
911 Dispatcher
Abbeville County 911
10.2021 - 01.2025
Universal Banker
Truist Bank
03.2014 - 07.2021
High School Diploma -
Ninety Six High School