Ericha Brown
Greenville,SC
Summary
Dynamic and compassionate professional seeking employment in the human services sector, leveraging a strong foundation in interpersonal communication and problem-solving skills. Dedicated to making a positive impact through empathetic client interactions and collaborative teamwork. Equipped with a keen understanding of diverse community needs and committed to fostering inclusive environments. Ready to contribute effectively to organizational goals while gaining valuable hands-on experience in the field.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Family Caretaker/Homeschool Educator
Brown Residence
02.2021 - Current
- Manage household operations such as budgeting, scheduling, and conflict resolution.
- Design and implement individualized curricula that meet the academic and social development of school-aged children.
- Assist in behavioral management and social-emotional learning, promoting resilience and age-appropriate coping strategies.
Summer Sparkle Intern
Girls on the Run Upstate
03.2025 - 07.2025
- Expanded program reach through site recruitment and district engagement communication.
- Secured donors through outreach and communications.
- Contributed to event planning and coordination for community activities and celebrations.
- Represented the organization at community events to promote awareness and build partnerships.
Leadership Coach and Quality Supervisor
Alorica
07.2017 - 02.2021
- Developed coaching plans with leadership to improve employee performance and morale, fostering professional growth and skill development.
- Led focus groups on empathetic coaching strategies to support diverse teams, focusing on enhancing communication in high-stress environments.
- Managed a team of sixty Quality Analysts across three multicultural work sites, fostering teamwork and consistency.
- Facilitated calibrations with leadership to align standards and coaching best practices.
- Advocated for customer needs by analyzing trends, addressing complaints, and collaborating.
Education
Associate in Applied Science - Human Services
Greenville Technical College
Greenville, SC07.2025
Bachelor of Science - Human Services
Anderson University
Anderson12-2026
Skills
- Victim Advocacy (resource referral, emotional support, safety planning)
- Crisis Intervention (de-escalation techniques, emotional regulation)
- Client Support (active listening, affirming statements)
- Empathetic Communication (judgment-free, trauma-informed communication)
Certification
- Julie Valentine Center
- Victim Advocate Training Certificate of Completion
- 01/2025
Timeline
Summer Sparkle Intern
Girls on the Run Upstate
03.2025 - 07.2025
Family Caretaker/Homeschool Educator
Brown Residence
02.2021 - Current
Leadership Coach and Quality Supervisor
Alorica
07.2017 - 02.2021
Associate in Applied Science - Human Services
Greenville Technical College
Bachelor of Science - Human Services
Anderson University
HONORS
Summer 2024 Dean’s List