Open To Work
Ericka Edwards
Columbia
Summary
Licensed health insurance agent with expertise in Medicare options, providing clients with clear guidance and support. Proven track record in customer service and insurance sales, consistently surpassing performance targets. Strong ability to foster client relationships through effective communication and customized solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
Independent Agent-South Carolina
07.2025 - Current
- Educated clients on Medicare Advantage, Supplement (Medigap), and Part D plans to facilitate informed decision-making.
- Conducted comprehensive needs assessments to recommend appropriate coverage options.
- Ensured full compliance with CMS guidelines and ethical sales practices.
- Assisted clients with enrollments and plan comparisons, ensuring smooth application processing.
- Provided ongoing customer service, policy reviews, and retention support.
- Consistently met or exceeded sales and performance goals.
- Provided accurate information regarding coverage options and policy changes.
- Assisted customers with policy inquiries and claims processing.
- Resolved customer complaints by employing effective communication and problem-solving strategies.
- Managed customer accounts using insurance management software tools.
- Educated clients about policy benefits and coverage limits during consultations.
- Advised customers on available coverage options that best fit their individual needs.
Medicare Customer Service Representative
NuLogic Business Solutions-Remote
07.2024 - 07.2025
- Guide clients in choosing suitable Medicare plans, ensuring informed decisions and satisfaction.
- Educated clients on Medicare options, improving understanding and informed plan selection.
- Assist clients with enrollment, ensuring accurate applications and efficient processing.
- Facilitated client consultations to assess healthcare needs, resulting in tailored Medicare insurance solutions that enhanced client satisfaction.
- Streamlined the enrollment application process, ensuring accuracy and efficiency, which contributed to a noticeable increase in successful enrollments.
- Analyzed client feedback to identify service gaps, implementing targeted improvements that led to marked gains in customer retention.
- Maintained strong carrier relationships, ensuring up-to-date knowledge of industry trends and plan updates.
Independent Licensed Insurance Agent
Independent Agent-Greenville, SC
Greenville
06.2022 - 07.2024
- Develop strategies to expand client base, achieving measurable engagement improvement.
- Cultivated relationships to foster growth, increasing referrals and expanding business.
- Assess client needs to recommend plans, aligning with financial goals.
- Authorized services to enhance client satisfaction and ensure compliance, building client trust.
- Coordinated reviews to streamline processes, ensuring timely service delivery.
Insurance Claims Representative
Hancock Claims Consultants-Atlanta, GA
Atlanta
04.2024 - 06.2024
- Evaluated claims accurately, ensuring timely resolutions and bolstering client confidence.
- Streamlined claims processing, improving service delivery and reducing errors.
- Addressed client inquiries, enhancing satisfaction and trust through efficient communication.
- Reviewed policy documents meticulously, ensuring accurate damage assessments and building client trust.
- Conducted policy reviews, leading to precise assessments and increased client trust.
- Collaborated on policy administration, ensuring accuracy and reducing processing mistakes.
- Assisted with operational tasks in contract position, supporting overall efficiency.
Customer Service/Sales Representative
Charter-Greenville, SC
Greenville
07.2022 - 12.2022
- Addressed inquiries, increasing customer satisfaction and retention with tailored solutions.
- Prioritized customer needs, building trust, engagement, and loyalty.
- Resolved complaints efficiently, improving service quality and minimizing escalations.
- Enhanced service efficiency, leading to noticeable improvements in customer satisfaction.
- Collaborated with team to streamline processes, achieving faster order turnaround.
Caregiver/Personal Assistant
In home living assistance-Greenville, SC
Greenville
01.2020 - 12.2022
- Implemented tailored care plans, leading to marked gains in clients' daily living skills and overall quality of life.
- Developed care plans, improving life quality and skills.
- Assisted clients with daily tasks, fostering greater independence and comfort.
- Prepared nutritious meals, supporting overall health and well-being.
- Coordinated with healthcare for seamless care delivery.
- Built strong client relationships, promoting emotional health and stability.
Call Center Technical Support Representative
Conduent-Greenville, SC
Greenville
04.2020 - 01.2022
- Managed technical support cases, maintaining high resolution rates to ensure timely customer support.
- Resolved customer issues via phone/email, improving customer satisfaction and streamlining support processes.
- Diagnosed software integration problems, reducing resolution time by 30%.
- Collaborated with teams to identify and address technical issues, reducing recurrence of similar cases.
- Analyzed feedback to improve support quality through targeted training.
Education
Human Services - Certificate
MIDLANDS TECHNICAL COLLEGE
01-2018
High school diploma -
IRMO HIGH SCHOOL
Columbia, SC01-2011
Skills
- Medicare knowledge
- Insurance verification and sales
- Customer service and support
- Outbound calling and cold calling
- Direct sales experience
- Upselling techniques
- Sales strategies and techniques
- Product demonstrations
- Call center operations experience
- Software troubleshooting
- IT support
- Microsoft Office Suite proficiency
- Microsoft Excel and Word
- Microsoft Outlook proficiency
- SharePoint familiarity
- Windows operating system knowledge
- Video conferencing software usage
- Typing speed of 35 wpm
- Data entry accuracy
- Time management strategies
- Organizational skills
- Office management expertise
- Interpersonal communication
- Verbal communication skills
- Negotiation skills
- Adaptability
- Phone etiquette
- Adaptability
Certification
- Insurance Producer License, 02/01/23, 06/01/27
- Health Insurance License, 02/01/22, 06/01/27
- AHIP 2025, 08/01/24, 08/01/25
- Accident & Health Insurance License
- Life Insurance License
- Life & Health Insurance License
Work Preference
Job Search Status
Open to workLocation Preference
RemoteOn-SiteSalary Range
$45000/yr - $200000/yrTimeline
Licensed Health Insurance Agent
Independent Agent-South Carolina
07.2025 - Current
Medicare Customer Service Representative
NuLogic Business Solutions-Remote
07.2024 - 07.2025
Insurance Claims Representative
Hancock Claims Consultants-Atlanta, GA
04.2024 - 06.2024
Customer Service/Sales Representative
Charter-Greenville, SC
07.2022 - 12.2022
Independent Licensed Insurance Agent
Independent Agent-Greenville, SC
06.2022 - 07.2024
Call Center Technical Support Representative
Conduent-Greenville, SC
04.2020 - 01.2022
Caregiver/Personal Assistant
In home living assistance-Greenville, SC
01.2020 - 12.2022
Human Services - Certificate
MIDLANDS TECHNICAL COLLEGE
High school diploma -
IRMO HIGH SCHOOL