Ericka Smith
Spartanburg
Summary
Dynamic housekeeping supervisor with a proven track record at Comfort Suites Hotel, excelling in guest relations and compliance with health and safety standards. Expert in workload prioritization and sanitation, consistently enhancing guest satisfaction through effective team management and communication. Recognized for maintaining a pristine environment and fostering a customer-focused atmosphere.
Overview
5
5
years of professional experience
Work History
Housekeeping Supervisor
Comfort Suites Hotel
03.2024 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
Housekeeper
AC Hotel by Marriott
01.2020 - 02.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Phlebotomist
Mary Black Health System
01.2022 - 04.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Education
Graduate Certification - Medical Assistant
Spartanburg Community College
Spartanburg, SC12.2024
Phlebotomy Certification - Phlebotomy
Phlebotomy Training Specialist
Greenville, SC01.2023
High School Diploma - General Studies
Boiling Springs High School
Boiling Springs, SC01.2002
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Health and safety compliance
- Workload prioritization
Timeline
Housekeeping Supervisor
Comfort Suites Hotel
03.2024 - Current
Phlebotomist
Mary Black Health System
01.2022 - 04.2022
Housekeeper
AC Hotel by Marriott
01.2020 - 02.2023
Graduate Certification - Medical Assistant
Spartanburg Community College
Phlebotomy Certification - Phlebotomy
Phlebotomy Training Specialist
High School Diploma - General Studies
Boiling Springs High School
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