Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erika Arango

Mauldin

Summary

Administrative professional with experience in office administration, bookkeeping, and project management.

Proficient in Quickbooks, Microsoft Office(word, excel, outlook) and record management.

Highly adaptable, flexible and fast learner, able to quickly adjust to new industries and workflows. Strong organizational and problem solving skills, with the ability to multitask and ensure efficient business operations.

Intermediate English proficiency

Overview

8
8
years of professional experience

Work History

Receptionist

Contax Services
07.2023 - 02.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Scheduled appointments, communicated with clients, and updated client records.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Managed bookkeeping tasks.

Manager

Grupo Futura Panama
09.2016 - 10.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Improved safety procedures to create safe working conditions for workers.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Recorded new hires, terminations, changes in job classifications and handled payroll
  • Submit financial reports

Education

Internatio. Business Technology (Associate Degree) - Business Administration

ESUMER
Medellin, Colombia

Skills

  • Microsoft Office
  • Quickbooks
  • Project management
  • Adaptability and flexibility
  • Fast learner
  • Critical thinking
  • Office administration

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Receptionist

Contax Services
07.2023 - 02.2025

Manager

Grupo Futura Panama
09.2016 - 10.2020

Internatio. Business Technology (Associate Degree) - Business Administration

ESUMER

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Erika Arango