Erika Bennet
Summary
Strategic and results-driven banking and operations professional with over 6 years of banking experience, including payment processing, electronic banking, and business process improvement. Proven ability to lead cross-functional initiatives, streamline workflows, and ensure regulatory compliance within financial institutions. I bring over 8 years of entrepreneurial experience in real estate, showcasing advanced negotiation, client service, and contract management skills in fast-paced, compliance-heavy environments. I'm recognized as a collaborative team leader and SME.
Overview
13
13
years of professional experience
Work History
Realtor
Keller Williams Greenville Upstate
Greenville
01.2017 - Current
- Onboarded and trained new agents. Managed a team of five agents, ensuring compliance was followed.
- Managed a high-volume sales pipeline, closing over 100 real estate transactions valued at over $24 million.
- Utilized CRM tools and data analysis to forecast trends and inform client strategy.
- Led negotiations and complex contract management processes across varied regulatory jurisdictions.
- Coordinated operations across mortgage lenders, inspectors, and legal entities to ensure on-time deal closings.
- Built efficient lead-to-sale processes using digital tools, enhancing client conversion rates by 20%.
Electronic Banking Specialist
Bank of Travelers Rest
Travelers Rest
01.2015 - 12.2016
- Administered ACH transactions, remote deposits, wire transfers, and internal transfer processing.
- Oversaw daily reconciliations of cash management transactions and general ledger balancing.
- Served as point of contact for commercial clients, resolving electronic banking issues and implementing system upgrades.
- Monitored high-risk activity for fraud prevention and compliance with federal banking regulations.
- Contributed to department-wide operational procedure improvements and documentation.
Deposit Operations Specialist
Bank of Travelers Rest
Travelers Rest
01.2014 - 01.2015
- Reconciled GL accounts and performed detailed audits of teller transactions to identify operational gaps.
- Researches and investigates a range of operational, reporting, and process issues.
- Processed savings bond redemptions and wire requests, maintaining 99.9% accuracy across high-volume transactions.
- Authored SOPs and launched employee incentive programs that improved engagement and productivity.
Teller / Backup Head Teller
Greenville Federal Credit Union
Mauldin
01.2013 - 12.2013
- Processed cash transactions, loan payments, and vault management with daily cash handling exceeding $50K.
- Mentored and trained new tellers, contributing to improved team performance metrics and reduced transaction errors.
- Promoted member services and cross-sold credit union products based on needs analysis.
Education
Bachelor of Arts - Philosophy
Stony Brook University
Stony Brook, NYAssociate of Arts - Liberal Arts
Suffolk County Community College
Selden, NYLicensed Real Estate Professional -
Palmetto Real Estate Prep School
Greenville, SCSkills
- Payment & Deposit Operations
- Process Optimization
- Risk & Compliance Oversight
- Business Analysis & Reporting
- Cross-Functional Team Leadership
- Electronic Banking Platforms (ACH, Wires, GL)
- Customer Experience Management
- Regulatory Audits & Controls
- Project & Change Management
- Contract negotiation
- Sales forecasting
- CRM management
Technical Skills
Banking & Operations: Fiserv | ACH/Wire Systems | Microsoft Office Suite (Excel, Word, PowerPoint) | Online Banking Portals | Cash Management Platforms
Real Estate & CRM Tools: MLS (Paragon), Dotloop, MOJO Dialers, Brivity, FUB, KW Command
Timeline
Realtor
Keller Williams Greenville Upstate
01.2017 - Current
Electronic Banking Specialist
Bank of Travelers Rest
01.2015 - 12.2016
Deposit Operations Specialist
Bank of Travelers Rest
01.2014 - 01.2015
Teller / Backup Head Teller
Greenville Federal Credit Union
01.2013 - 12.2013
Bachelor of Arts - Philosophy
Stony Brook University
Associate of Arts - Liberal Arts
Suffolk County Community College
Licensed Real Estate Professional -
Palmetto Real Estate Prep School
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