Erika Brown
Summerville
Summary
Professional with extensive experience in community engagement, graphic design, and marketing. Successfully led initiatives that enhanced brand visibility and produced impactful marketing materials. Demonstrated project management expertise and a commitment to fostering community partnerships for project success. Strong customer service skills contribute to effective stakeholder interactions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dispatch
Roper Hospital
Charleston
09.2025 - 12.2025
- Streamlined communication with dispatch personnel to relay delivery schedule changes and customer requests.
- Maintained accurate logs by entering data into the computer system.
- Provided precise support and information to callers, service technicians, and supervisors.
- Evaluated incoming calls to prioritize responses based on severity levels.
- Kept detailed logs of calls, dispatches, and operational data.
- Cultivated strong relationships with team members to enhance collaboration during high-pressure situations.
- Maintained composure in stressful environments to ensure operational effectiveness.
Print Production/Graphic Designer (Hybrid Remote)
Blue Wave Printing
Daniel Island
11.2024 - 07.2025
- Optimized daily print production workflow by enhancing scheduling and setup for graphics and vinyl materials.
- Created original and print-ready designs for vehicle wraps, signage, and decals, demonstrating creative expertise.
- Operated and maintained large format printers to ensure peak operational efficiency.
- Implemented color management protocols to uphold brand integrity and precision in color reproduction.
- Resolved client inquiries and issues through phone, email, and face-to-face interactions, delivering exceptional customer service.
Assistant Director of Community Relations
Family Health Center, Inc.
Orangeburg
04.2017 - 09.2024
- Planned and organized community events to promote awareness of organizational services and initiatives.
- Oversaw communication strategies for consistent messaging across multiple platforms.
- Managed creation and distribution of marketing materials aligned with branding objectives.
- Fostered relationships with local organizations and businesses to enhance community support.
- Coordinated mobile health training programs delivering care in rural areas.
- Developed and maintained website and social media presence to engage community.
- Applied expertise in HMO, Medicaid Telehealth, and HIPAA to ensure compliance.
- Utilized knowledge of Social Determinants of Health (SDOH) to inform engagement strategies.
Patient Representative & Social Media and Graphics Specialist
St. James Santee Family Health Center
Georgetown
01.2013 - 04.2017
- Streamlined office operations by maintaining organized and precise patient records.
- Enhanced patient satisfaction through dedicated and efficient front desk service.
- Assisted in creating style guides to promote consistent branding across platforms.
- Designed visual layouts for both print and digital media, increasing audience engagement.
Education
Bachelor of Arts - Digital Arts And Health Science
Coastal Carolina University
05.2012
Associate of Arts - Graphic Design And Communication
Horry-Georgetown Technical College
05.2010
Skills
- Graphic design and production
- Web development and SEO
- Social media and marketing
- Microsoft Office Suite, Adobe Creative Suite, Canva
- Community engagement and event planning
- Customer service and sales
- Remote work proficiency
Certification
Pharmacy Technician, South Carolina Department of Labor, Licensing and Regulation-Board of Pharmacy, 01/01/25
Leasing Experience
With over 10 years of experience in property leasing, I excel in managing property portfolios, building tenant relationships, and achieving leasing targets. I've been recognized for consistently achieving high tenant satisfaction and optimal occupancy rates. My passion for tenant satisfaction and continuous learning drives my commitment to the real estate industry. Strong negotiation skills and a deep knowledge of financing options to maximize customer satisfaction and drive revenue growth.
Timeline
Dispatch
Roper Hospital
09.2025 - 12.2025
Print Production/Graphic Designer (Hybrid Remote)
Blue Wave Printing
11.2024 - 07.2025
Assistant Director of Community Relations
Family Health Center, Inc.
04.2017 - 09.2024
Patient Representative & Social Media and Graphics Specialist
St. James Santee Family Health Center
01.2013 - 04.2017
Bachelor of Arts - Digital Arts And Health Science
Coastal Carolina University
Associate of Arts - Graphic Design And Communication
Horry-Georgetown Technical College