Erika McCurley
North
Summary
Operations manager with extensive experience at McCurley Farms and Trucking LLC, specializing in budget management and customer relationship development. Proven expertise in inventory control and quality assurance, driving efficiency and compliance. Strong focus on enhancing service delivery and operational excellence through effective client partnerships.
Overview
9
9
years of professional experience
Work History
Owner/Operations Manager
McCurley Farms and Trucking LLC
North
01.2025 - Current
- Managed daily operations of farming and trucking services.
- Coordinated maintenance and repair of trucks and equipment.
- Developed relationships with suppliers and customers to ensure service quality.
- Implemented safety protocols for staff and equipment usage.
- Monitored inventory levels for supplies and materials needed for operations.
- Ensured compliance with local regulations regarding transportation and agriculture practices.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Reviewed legal documents related to business operations.
- Implemented quality assurance processes to ensure product excellence.
- Developed policies and procedures for the organization.
- Managed sales presentations to promote product and brand benefits.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Managed daily operations for farming and trucking logistics.
- Monitored inventory levels and ordered supplies as needed.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed and implemented operational procedures to ensure quality standards are met.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Oversaw financial management, budget management, accounting and payroll activities.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Warehouse Management
Snyder Paper Corporation
West Columbia
01.2017 - Current
- Coordinated receipt, storage, and dispatch of goods to enhance order fulfillment efficiency.
- Oversaw warehouse operations, including shipping, receiving, and inventory management.
- Led training initiatives for warehouse staff, promoting skill development and productivity.
- Optimized warehouse layout to maximize product availability and improve goods movement.
- Maintained accurate inventory control processes to prevent loss and ensure accuracy.
- Ensured compliance with quality assurance standards for incoming and outgoing goods.
- Managed logistics coordination with suppliers for just-in-time delivery.
- Implemented sanitation guidelines to maintain a safe working environment.
Sales Management/Account Manager
Snyder Paper Corporation
West Columbia
01.2017 - Current
- Responsible for building and maintaining relationships with customers
- Understanding client needs through understanding market conditions and client goals
- Coordinate with warehouse operations to ensure just in time delivery of goods
- Handle inquiries and issues
- Identify opportunities to up-sell/cross-sell to increase revenue opportunities
- Strategic planning to meet customer needs
Education
Bachelor of Science - Business And Organizational Leadership
Columbia International University
Columbia, SC05-2014
Skills
- Operations management
- Budget management
- Inventory control
- Quality assurance
- Safety compliance
- Customer relationship management
References
References available upon request.
Timeline
Owner/Operations Manager
McCurley Farms and Trucking LLC
01.2025 - Current
Warehouse Management
Snyder Paper Corporation
01.2017 - Current
Sales Management/Account Manager
Snyder Paper Corporation
01.2017 - Current
Bachelor of Science - Business And Organizational Leadership
Columbia International University