Erin Ervin
Spartanburg
Summary
Dynamic Patient Access Representative with expertise in insurance verification and HIPAA compliance at Medical Group of Carolina’s Cardiology. Enhanced patient satisfaction through empathetic communication and streamlined registration processes, reducing wait times by 30%. Proven ability to collaborate effectively with medical staff, ensuring seamless operations and quality patient care.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Medical Group of Carolina’s Cardiology
03.2023 - Current
- Assisted patients with registration and insurance verification processes.
- Managed incoming calls, addressing inquiries regarding appointments and services.
- Coordinated patient data entry into electronic health record systems.
- Provided support during patient check-in, ensuring efficient workflow.
- Scheduled appointments and communicated necessary information to patients accurately.
- Collaborated with medical staff to resolve patient issues promptly.
- Maintained confidentiality of patient information in compliance with regulations.
- Adapted quickly to changes in scheduling and operational procedures as needed.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Streamlined appointment scheduling for optimal clinic flow, reducing wait times significantly.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
- Increased efficiency in billing process by accurately capturing chargeable services during patient registration.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Trained new staff on filing, phone etiquette and other office duties.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Delivered support to medical staff in completion of patient paperwork.
- Resolved customer complaints using established follow-up procedures.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Responded to inquiries by directing calls to appropriate personnel.
- Engaged with patients to provide critical information.
- Followed document protocols to safeguard confidentiality of patient records.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
SIC/Medication Technician
Inverness at Spartanburg
09.2020 - 03.2023
- Administered medications accurately per physician orders and facility protocols.
- Monitored and documented patient responses to medications, ensuring compliance with treatment plans.
- Collaborated with healthcare team to optimize medication management processes and improve patient care.
- Trained new staff on medication administration procedures and safety protocols.
SIC/Medication Technician
Dillon Pointe
02.2018 - 09.2020
- Administered medications to residents, ensuring adherence to prescribed schedules and dosage requirements.
- Monitored residents for side effects, reporting adverse reactions to nursing staff promptly.
- Maintained accurate medication records, ensuring compliance with health regulations and facility policies.
- Trained new staff on medication administration protocols and safety procedures, fostering a culture of compliance.
Education
High School Diploma - Grneral
Dorman High School
Spartanburg, SC05.2001
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Strong empathy
- Problem-solving
- Team collaboration
- Money handling
- Quality assurance
- Relationship building
- Flexible schedule
- Insurance billing
- Conflict resolution
- Payment processing
Timeline
Patient Access Representative
Medical Group of Carolina’s Cardiology
03.2023 - Current
SIC/Medication Technician
Inverness at Spartanburg
09.2020 - 03.2023
SIC/Medication Technician
Dillon Pointe
02.2018 - 09.2020
High School Diploma - Grneral
Dorman High School