Summary
Overview
Work History
Education
Skills
Leadership
Timeline
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Eryiana Ervin

Myrtle Beach

Summary

Experienced customer service professional with 8 years of expertise in resolving customer inquiries, enhancing satisfaction, and leading teams. Passionate about furthering my education and pursuing a career as a midwife, with a focus on combining healthcare knowledge and compassionate service to support families.

Overview

5
5
years of professional experience

Work History

BDC Manager/Appointment Coordinator

Sparks Toyota
07.2024 - Current
  • Coordinate appointment scheduling for sales and service departments, refining time slots to maximize operational efficiency and meet customer needs
  • Collaborate with sales and service managers to ensure smooth communication on customer follow-ups, sales goals, and service promotions
  • Resolve customer inquiries, concerns, and scheduling conflicts, keeping an important level of professionalism and problem-solving skills
  • Use CRM software (Salesforce, DealerSocket) to manage customer information, track interactions, and ensure follow-up compliance

Intern (Administrative and Clinical)

HealthcarePartners of SC
06.2022 - 05.2023
  • Implemented preventative diabetes care program sponsored by MUSC targeted patients of all ages
  • Performed in-office health screenings to include blood pressure readings and finger-stick blood tests ensuring accuracy and patient comfortability
  • Analyzed and interpreted patient data to comply with federal regulations
  • Executed daily account reconciliation

New Account Specialist

LPL Financial
04.2020 - 07.2021
  • Maintained detailed records of customer interactions and inquiries in the Client Works system ensuring accuracy of account forms
  • Served as a primary point of contact for new account opening and inquiries, guiding clients through the account opening process, explaining account types, and answering questions about required documentation
  • Contribute to ongoing process to streamline account opening procedures and enhance the client experience

Education

BS - Public Health: Concentration in Pre Health Professions

Coastal Carolina University
Conway, SC

Skills

  • Customer Relationship Management (CRM)
  • Team Leadership
  • Sales and Service Coordination
  • Lead Generation
  • Data Analysis
  • Conflict Resolution
  • Staff Training
  • Cross-Cultural Communication Skills
  • Problem-solving Skills
  • Time Management Skills
  • Collaboration
  • Interpersonal Skills

Leadership

  • Assistant General Manager (1 year)
  • Shift lead (multiple employers)

Timeline

BDC Manager/Appointment Coordinator

Sparks Toyota
07.2024 - Current

Intern (Administrative and Clinical)

HealthcarePartners of SC
06.2022 - 05.2023

New Account Specialist

LPL Financial
04.2020 - 07.2021

BS - Public Health: Concentration in Pre Health Professions

Coastal Carolina University

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