Eryn Sanders
North Augusta
Summary
Dynamic and results-driven Certified Pharmacy Technician with extensive experience at CVS Pharmacy. Proven expertise in insurance verification and prior authorization processes, enhancing patient care through effective communication and problem-solving skills. Achieved high success rates in obtaining authorizations, ensuring compliance with HIPAA regulations while fostering strong relationships with healthcare providers and patients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Certified Pharmacy Technician
Walgreens Specialty
Augusta, GA
06.2025 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels of pharmaceuticals and ensured proper storage conditions.
- Processed prescription orders using pharmacy management software efficiently.
- Educated patients on medication usage and potential side effects effectively.
- Trained new pharmacy technicians on operational procedures and safety protocols.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured, and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Achieved certification as a Registered Pharmacy Technician through rigorous training and examination processes.
- Maintained professional relationships with patients, healthcare providers, and insurance companies, fostering a positive image for the pharmacy.
Certified Pharmacy Technician
CVS Pharmacy
New Palestine, IN
02.2024 - 05.2025
- Processed and dispensed medications accurately, ensuring compliance with pharmacy regulations.
- Assisted pharmacists in preparing and dispensing medications accurately.
- Processed prescription orders efficiently using pharmacy management software.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on operational procedures and pharmacy best practices.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Senior Certified Pharmacy Technician
CVS Pharmacy
New Palestine, IN
05.2019 - 01.2022
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels of pharmaceuticals and ensured proper storage conditions.
- Processed prescription orders using pharmacy management software efficiently.
- Educated patients on medication usage and potential side effects effectively.
- Trained new pharmacy technicians on operational procedures and safety protocols.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured, and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Achieved certification as a Registered Pharmacy Technician through rigorous training and examination processes.
- Maintained professional relationships with patients, healthcare providers, and insurance companies, fostering a positive image for the pharmacy.
Prior Authorization Specialist
Bluesky Pharmacy Specialty
Daphne, AL
02.2022 - 12.2023
- Maintained inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Collaborated with healthcare team to ensure optimal patient care and safety protocols.
- Implemented workflow improvements to enhance efficiency in medication distribution processes.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Analyzed prior authorization requests to ensure compliance with pharmacy policies and insurance guidelines.
- Coordinated with healthcare providers to gather necessary documentation for authorization approvals.
- Reviewed and processed authorization requests using electronic health record (EHR) systems efficiently.
- Communicated with patients regarding their medication coverage and authorization status effectively.
- Maintained accurate records of authorization decisions to support audits and quality assurance initiatives.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Verified eligibility and compliance with authorization requirements for service providers.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Responded to inquiries from healthcare providers regarding prior authorization requests.
- Monitored pending cases closely, proactively following up on outstanding documentation needed for successful approval outcomes.
- Achieved high success rate in obtaining authorizations by effectively demonstrating medical necessity through comprehensive documentation and clear communication with insurance companies.
Education
High School Diploma -
Greenfield Central Highschool
Greenfield, INSkills
- Problem-solving skills
- Team collaboration
- HIPAA compliance
- Patient confidentiality
- Medication reconciliation
- Pharmacy and customer records management
- Immunization administration
- Insurance verification
- HIPAA
- Insurance billing
- Prior authorization process
- Medical terminology
- Authorizations
- Effective communication skills
- Data entry
- Medical terminology knowledge
Certification
National Certification for Pharmacy Technician #30185259
Timeline
Registered Certified Pharmacy Technician
Walgreens Specialty
06.2025 - Current
Certified Pharmacy Technician
CVS Pharmacy
02.2024 - 05.2025
Prior Authorization Specialist
Bluesky Pharmacy Specialty
02.2022 - 12.2023
Senior Certified Pharmacy Technician
CVS Pharmacy
05.2019 - 01.2022
High School Diploma -
Greenfield Central Highschool