Esmy Perez
Taylors
Overview
6
6
years of professional experience
Work History
Assistant Studio Manager
Orangetheory Fitness Downtown Greenville
09.2024 - Current
- Assisted in daily operations, ensuring smooth studio functioning and excellent member experiences.
- Coordinated scheduling for fitness classes, optimizing instructor availability and class attendance.
- Supported marketing initiatives by promoting special events and membership programs to potential clients.
- Maintained inventory of fitness equipment and supplies, ensuring readiness for daily activities.
- Implemented customer feedback strategies to enhance service quality and member satisfaction.
- Trained new staff on studio protocols, fostering a collaborative and efficient team environment.
- Monitored class attendance and participation rates, providing insights for program adjustments.
- Developed relationships with members, addressing concerns promptly to improve retention rates.
- Maintained accurate financial records by processing transactions promptly and reconciling accounts regularly.
- Assisted in the creation of promotional materials for special offers and events, effectively driving increased client participation and revenue generation.
- Provided exceptional customer service by assisting clients with inquiries, bookings, payments, and any other needs that arose.
- Participated in networking events to build relationships and partnerships within the local community, providing a positive brand presence.
- Organized events such as workshops or showcases to increase community engagement with the studio''s services and offerings.
- Implemented feedback from clients and staff to continuously improve studio offerings and services.
Sales Associate
Orangetheory Fitness Downtown Greenville
Greenville, SC
06.2023 - 09.2024
- Assisted members with fitness assessments and goal-setting sessions.
- Maintained cleanliness and organization of workout areas for optimal member experience.
- Demonstrated equipment usage to ensure safe and effective workouts.
- Collaborated with team members to create engaging marketing displays and promotions.
- Processed membership transactions and managed customer inquiries efficiently.
- Educated clients on fitness programs, enhancing member retention rates.
- Participated in community outreach initiatives to promote brand awareness and membership growth.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Kids Activities Team Member
Muv Fitness
Columbia, SC
06.2020 - 04.2022
- Assisted in planning and implementing engaging activities for children of various age groups.
- Facilitated safe and inclusive environments for kids during recreational sessions.
- Collaborated with team members to create fun, educational programming tailored to children's interests.
- Monitored children's participation and provided support to ensure positive experiences.
- Communicated effectively with parents regarding schedules, events, and child progress.
- Adapted activities based on individual needs to promote inclusivity among participants.
- Maintained a clean and organized space conducive to play and learning environments.
Wedding Planner Assistant
Alexis Doktor Design
Columbia, SC
08.2020 - 03.2022
- Assisted in coordinating wedding logistics, ensuring seamless execution of events.
- Collaborated with vendors to secure contracts and manage timelines effectively.
- Supported client consultations by preparing materials and documenting preferences.
- Organized decor setups and managed inventory for various wedding themes.
Education
Bachelor of Science - Hospitality And Tourism Management
University of South Carolina
Columbia, South Carolina, SCHigh School Diploma -
Eastside High School
Greenville, SC06.2018
Skills
- Studio setup
- Workshop organization
- Health and safety
- Talent scouting
- Strong leadership
- Scheduling expertise
- Scheduling coordination
- Studio management
- Studio promotion
- Marketing and promotion
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Computer skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Problem resolution
- Relationship building
- Customer relations
- Task prioritization
- Work Planning and Prioritization
- Scheduling and coordinating
- Employee training
- Goal setting
- Professionalism
Languages
Spanish
Native or Bilingual
Timeline
Assistant Studio Manager
Orangetheory Fitness Downtown Greenville
09.2024 - Current
Sales Associate
Orangetheory Fitness Downtown Greenville
06.2023 - 09.2024
Wedding Planner Assistant
Alexis Doktor Design
08.2020 - 03.2022
Kids Activities Team Member
Muv Fitness
06.2020 - 04.2022
Bachelor of Science - Hospitality And Tourism Management
University of South Carolina
High School Diploma -
Eastside High School