Eudorica Mak-Zerenga
Indian Land
Summary
Detail oriented professional who utilizes strong analytical skills to identify discrepancies and facilitate accurate resolutions. Track record of maintaining detailed records and providing exceptional customer service.
Overview
22
22
years of professional experience
Work History
Claims Analyst
RTR Financial Services
11.2021 - 07.2025
- Maintained strict confidentiality with all personal data as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
PRESCHOOL TEACHER
BRIGHT HORIZON FAMILY SOLUTIONS
09.2008 - 05.2011
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Applied play-based strategies to provide diverse approaches to learning
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
PRESCHOOL TEACHER
UP AND GROWING DAYCARE
09.2007 - 09.2008
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Identified signs of emotional and developmental issues in children and supported parents with referrals.
- Supervised students and enforced discipline during all activities.
- Maintained organized, fun and interactive classroom to help children feel safe.
SUBSTITUTE TEACHER
NEW YORK CITY DEPARTMENT OF EDUCATION
01.2007 - 06.2007
- Followed classroom plans left by class teacher to continue student education.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Prepared reports on school day activities to provide to primary teacher.
STUDENT TEACHER
NEW YORK CITY DEPARTMENT OF EDUCATION
09.2006 - 12.2006
- Conferred with teacher to establish instructional targets and prepare lessons to cover source topics.
- Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
- Continuously improved teaching practices through professional development opportunities, staying current with educational trends and research.
STUDENT ACCOUNTS SPECIALIST
PACE UNIVERSITY
01.2004 - 08.2006
- Audited graduate and doctoral student records to meet university requirements.
- Trained student office assistants on various tasks including operating computer programs.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
Education
MASTERS OF SCIENCE IN TEACHING - CHILDHOOD EDUCATION
PACE UNIVERSITY
NEW YORK, NY01.2007
BACHELOR OF BUSINESS ADMINISTRATION - MARKETING WITH MINOR IN COMPUTER GRAPHIC ARTS
PACE UNIVERSITY
NEW YORK, NY01.2003
Skills
- Records management
- Clerical knowledge
- Progress reporting
- Documentation skills
- Experience in EPIC
- Claims review
- Denied claims identification
- Relationship building
- Claims evaluation
Languages
Chinese (Cantonese)
Elementary
Timeline
Claims Analyst
RTR Financial Services
11.2021 - 07.2025
PRESCHOOL TEACHER
BRIGHT HORIZON FAMILY SOLUTIONS
09.2008 - 05.2011
PRESCHOOL TEACHER
UP AND GROWING DAYCARE
09.2007 - 09.2008
SUBSTITUTE TEACHER
NEW YORK CITY DEPARTMENT OF EDUCATION
01.2007 - 06.2007
STUDENT TEACHER
NEW YORK CITY DEPARTMENT OF EDUCATION
09.2006 - 12.2006
STUDENT ACCOUNTS SPECIALIST
PACE UNIVERSITY
01.2004 - 08.2006
BACHELOR OF BUSINESS ADMINISTRATION - MARKETING WITH MINOR IN COMPUTER GRAPHIC ARTS
PACE UNIVERSITY
MASTERS OF SCIENCE IN TEACHING - CHILDHOOD EDUCATION
PACE UNIVERSITY
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