Eugena Norgard
Florence
Summary
Knowledgeable candidate with solid background in managerial experience in operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
21
21
years of professional experience
Work History
Cashier
Buc Ee`s
09.2024 - Current
- Processed customer transactions efficiently using POS systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable recommendations.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled cash and credit transactions accurately, minimizing discrepancies in daily balances.
- Trained new staff on cashier procedures and company policies for operational efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Receptionist
ABC Seamless Siding
09.2018 - 03.2024
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Scheduled appointments and coordinated calendars for team members, optimizing workflow.
- Maintained office supplies inventory, ensuring timely reordering and organization.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Customer Service Cashier
Smiths Food And Drug
02.2008 - 09.2018
- Processed customer transactions efficiently using point-of-sale systems
- Provided exceptional customer service, addressing inquiries and resolving issues promptly
- Maintained accurate cash drawer balances through diligent tracking of sales and returns
- Developed strong relationships with regular customers, fostering loyalty and repeat business
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
Manager
Eagles Landing Truck Stop
04.2006 - 06.2007
- Oversaw daily operations, ensuring efficient service and customer satisfaction.
- Trained and mentored staff, fostering a collaborative work environment.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Managed inventory levels, optimizing stock turnover and minimizing waste.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Assistant Store Manager
Mobil Gas Station
05.2005 - 06.2007
- Supervised daily operations to ensure smooth workflow and exceptional customer service.
- Trained and mentored staff, fostering a collaborative team environment and improving employee performance.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Education
High School Diploma -
Jerome High
Jerome, ID05-1985
Skills
- Customer service
- Customer assistance
- Strong work ethic
- Emotional resilience
- Prioritization and scheduling
- Cash management
- Stock management
- Point-of-sale systems
- Cash flow management
- Point of sale operations
- Employee training
- Efficient refund processing
- Guest inquiries
- ID verification
- Detail-oriented approach
- Inventory tracking
- Daily reporting
- Drawer balancing
- Document preparation
- Liquor regulations and compliance
- Liquor law compliance
- Effective multitasking
- Empathy and patience
- Data entry
- Clear communication
- Basic math
- Visual merchandising
- Upselling techniques
- Promotions and discounts
- Merchandise exchange
- Gift card handling
- Credit and cash transactions
- Problem-solving
- Honest and dependable
- Dependability and reliability
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
Buc Ee`s
09.2024 - Current
Receptionist
ABC Seamless Siding
09.2018 - 03.2024
Customer Service Cashier
Smiths Food And Drug
02.2008 - 09.2018
Manager
Eagles Landing Truck Stop
04.2006 - 06.2007
Assistant Store Manager
Mobil Gas Station
05.2005 - 06.2007
High School Diploma -
Jerome High