Eva Cook

New Ellenton,SC

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

years of professional experience

Work History

Customer Operations Specialist

IGS Energy

10.2022 - Current

Provided Coaching, training and motivation to all agents when assisting with accounts
Maintained strong communication and an inviting tone so agents feel more at ease expressing their needs
Collaborated with internal departments to find resolutions and conduct further research on customer accounts
Used various tools and resources to identify trend behaviors to improve individual and team performance
Worked closely with Regulatory Affairs to resolved customers complaints
Helped new hires assimilate into workforce and get up to speed on procedures with commercial program
Created and acquired training procedure guides and course materials for small commercial
Utilized advanced analytical skills in order to resolve complex operational issues effectively.

Lead & Customer Service Representative

Scana Energy

01.2011 - 10.2022

Skills

Organization
Analytical and Critical Thinking
Customer Relations
Organization and Time Management

Troubleshooting
Teamwork and Collaboration
Self-Starter and Strong Attention to Detail
Problem-solving skills with ability to multi task

Awards

Calmer of Storms Award (2022), Driving Beyond (2023)

Timeline