Eva Smalls
SUMMERVILLE
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
2016
2016
years of post-secondary education
Work History
Property management/Property Caretaker
Vacasa Vacation Rentals
Isle of Palms
02.2024 - 02.2026
- Maintained property cleanliness and safety for guest satisfaction.
- Inspected properties regularly for maintenance needs and repairs.
- Coordinated with vendors for timely service and supply deliveries.
- Conducted routine landscaping and exterior maintenance tasks.
- Documented maintenance issues and escalated to management as needed.
Janitor
Top priority maintenance LLC
Goose Creek
10.2023 - 02.2024
- Maintained cleanliness of facilities through routine cleaning and sanitizing tasks.
- Operated floor cleaning machines to ensure safe and hygienic surfaces.
- Replenished supplies in restrooms and common areas to enhance user comfort.
- Assisted in setting up for events by preparing spaces as needed.
Customer Service Representative
Alorica
North Charleston
02.2020 - 09.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Utilized CRM software to track customer interactions and support requests.
- Provided product information and guided customers through purchasing decisions.
- Managed high call volumes while maintaining a positive customer experience.
Team Leader
Sonic drive inn
Moncks Corner
06.2015 - 01.2020
- Supervised daily operations and ensured compliance with safety standards.
- Trained new team members on company protocols and customer service skills.
- Managed inventory levels and coordinated supply orders for seamless service.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
Education
Berkeley High School
Moncks Corner, South CarolinaSkills
- Customer Support (Phone, Email, Chat) Issue Resolution & Escalation CRM & Data Entry CallDocumentation & Case Tracking Conflict Resolution Time Management Team Collaboration Attention to Detail Computer & POS Systems
- Cleaning protocols
- Task prioritization
- Friendly, positive attitude
Timeline
Property management/Property Caretaker
Vacasa Vacation Rentals
02.2024 - 02.2026
Janitor
Top priority maintenance LLC
10.2023 - 02.2024
Customer Service Representative
Alorica
02.2020 - 09.2023
Team Leader
Sonic drive inn
06.2015 - 01.2020
Berkeley High School